Dedicated On-Site Account Specialist

Standard Insurance Company • Jacksonville, FL

4d • Hybrid

About The Position

The Dedicated On-Site Account Specialist is the primary liaison between policyholders and The Standard, supporting employers and employees with group life, disability, and leave-related inquiries. The role independently manages claim processes, coordinates death claims, assists employees with filing claims, and ensures accurate premium administration and contract interpretation. It partners with HR, Benefits, and Payroll teams to resolve customer service, claims, and coverage issues, including escalations. The specialist also reports on claim activity, supports Evidence of Insurability tracking, and contributes to process improvements that enhance the customer experience and support business retention. This role requires working onsite in Jacksonville, Florida, three days per week, Tuesday through Thursday.

Requirements

• Bachelor’s degree in business or a related field, or an equivalent combination of education and experience.
• At least 3 years of experience in life and disability, PFML, and voluntary benefits.
• Experience managing claims processes and resolving complex customer inquiries.
• Strong knowledge of benefit contract interpretation and premium administration.
• Ability to manage multiple stakeholders and business units.
• Strong verbal communication skills with a focus on empathy and customer service.
• Proficiency in Microsoft Excel.
• Experience coordinating projects and cross-functional work.
• Experience supporting group life, disability, and leave programs in a corporate or insurance environment.
• Ability to work onsite in Jacksonville, Florida, three days per week, Tuesday through Thursday.

Responsibilities

• Serve as the primary contact for policyholders, employers, and employees regarding claims and coverage inquiries.
• Administer life, disability, and leave claims, including coordinating death claims.
• Assist employees with filing claims.
• Resolve escalations related to claims, billing, and contract interpretation.
• Partner with HR, Benefits, and Payroll teams across multiple locations.
• Provide reporting on claims status, outstanding items, and Evidence of Insurability.
• Support process improvements that enhance the customer experience and support business retention.
• Ensure accurate premium administration and contract interpretation.

Benefits

• Medical, dental, and vision benefits.
• 401(k) plan with matching company contributions.
• Annual incentive bonus plan.
• Paid time off, including 11 holidays, 2 wellness days, and 8 volunteer hours annually; PTO increases with tenure.
• Paid parental leave.
• Adoption and surrogacy assistance.
• Employee giving program that double matches donations to eligible nonprofits and schools.
• Career growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level