Dedicated Manager

Knight Transportation•Whiteland, IN

1d•$58,000 - $62,000

About The Position

The Dedicated Manager has complete ownership of an assigned dedicated fleet and is accountable for its profitability, customer relationship, and day-to-day operations. The role works with customer personnel and operations teams to manage service, coordinate backhauls, incorporate customer processes, and maintain customer satisfaction across multiple facilities. It also supports planning, driver management, customer service, fleet maintenance, load monitoring, accurate billing and payroll, and continuous improvement of dedicated transportation solutions. The position requires a customer-focused, independent professional who can work under stress, communicate clearly, and use MS Office. Candidates need at least two years of experience in operations, planning, or customer accounts in the transportation or retail industry, and an associate degree or an equivalent combination of education and experience. The annual pay range is $58,000–$62,000. The company offers a competitive starting salary, potential performance-based bonus pay, opportunities to volunteer, and a comprehensive benefits package.

Requirements

At least 2 years of experience in operations, planning, or customer accounts in the transportation or retail industry.
Associate degree or equivalent combination of education and/or experience.
Ability to work under stress while remaining professional.
Ability to work independently.
Ability to present information clearly and concisely.
Customer-focused approach.
Exceptional communication skills.
Strong MS Office skills.
Must be authorized to work in the U.S.; the company does not sponsor employment visas.

Responsibilities

Take complete ownership of the dedicated fleet and remain accountable for fleet profitability, customer contact, and daily operations.
Communicate professionally with customer personnel at all levels and develop relationships that support growth.
Coordinate with customer operations teams and third-party organizations to book and manage backhauls.
Facilitate operations and improve efficiency while incorporating customer processes and systems.
Perform planning, driver management, and customer service functions as needed.
Coordinate across facilities and personnel to provide 24/7 customer satisfaction.
Schedule and maintain tractor and trailer maintenance, including DOT and preventive maintenance services and Skybitz provisions.
Ensure on-time delivery; monitor and trace loads and follow up with customers regarding late pickups or deliveries.
Submit billing, Electronic Data Exchange (EDI), and statistical information accurately and on time.
Improve profitability by identifying opportunities and engaging Dedicated Operations to continuously improve solutions.
Develop professional relationships with Driving Associates to support safety, service, equipment care, fuel performance, and retention.
Ensure payroll accuracy for assigned drivers.
Proactively assist others in achieving the organization’s objectives.