Dealership Service BDC Agent Larry H. Miller Toyota Murray

Asbury Automotive • Murray, UT

11d

About The Position

Larry H. Miller Automotive Group, part of Asbury Automotive Group, is seeking an energetic, customer-focused BDC Service Agent to support its goal of providing exceptional guest experiences. The role manages high volumes of inbound and outbound calls and emails, identifies customer needs, provides information about service appointment availability, and works with service advisors to research issues and offer solutions or alternatives.

The agent communicates with customers about automotive service needs, schedules appointments, documents customer contacts in the customer management system, and completes internet lead management service work plans. The position requires prompt, professional, and courteous communication, following dealership processes and Asbury phone scripts, and handling multiple tasks in a fast-paced environment. Agents handle 50 or more calls per day and must be able and willing to receive a high volume of inbound calls.

Requirements

• Excellent customer service skills and motivation to succeed.
• Ability and willingness to receive a high volume of inbound calls.
• Ability to manage 50 or more incoming and outgoing calls per day.
• Advanced computer and phone skills.
• Typing speed of at least 35–40 words per minute.
• Ability to multitask in a fast-paced environment.
• Team-player mindset.
• Must be at least 18 years of age.
• Must pass pre-employment background and drug screens.

Nice To Haves

• Experience using customer tracking systems to track calls and appointments.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Appointment-setting experience.
• Proficiency in additional languages.

Responsibilities

• Manage high volumes of inbound and outbound customer calls and emails in a timely manner.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide information about the shuttle schedule when needed.
• Contact and communicate with customers to identify automotive service needs.
• Follow dealership processes and procedures and maintain frequent customer contact.
• Thoroughly document all customer contacts in the customer management system.
• Complete internet lead management service work plans daily.
• Answer calls promptly, professionally, and courteously.
• Use scripts to collect pertinent customer information and document it in the system.
• Adhere to Asbury phone scripts.

Benefits

• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Opportunities to join community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed