Dealership Service BDC Agent Larry H. Miller Toyota Murray

Asbury Automotive Group • Murray, UT

9d

About The Position

The BDC Service Agent at Larry H. Miller Toyota Murray helps deliver positive customer experiences by managing a high volume of inbound and outbound calls and emails. The agent identifies customer needs, provides information about service appointment availability, works with service advisors and the service department, researches issues, and offers solutions or alternatives. The role involves following dealership processes and Asbury phone scripts, documenting customer interactions in the customer management system, and completing internet lead management service work plans daily.

Requirements

• Must be at least eighteen years of age.
• Must be able and willing to handle a high volume of inbound calls.
• Advanced computer and phone skills.
• Typing speed of at least 35–40 words per minute.
• Excellent customer service skills and motivation to succeed.
• Ability to multitask in a fast-paced environment.
• Must be a team player.
• Must be able to pass pre-employment background and drug screens.

Nice To Haves

• Experience using customer tracking systems to track calls and appointments.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Appointment-setting experience.
• Proficiency in additional languages.

Responsibilities

• Handle a high volume of inbound and outbound calls and emails in a timely manner, including 50 or more calls per day.
• Schedule vehicle service appointments in partnership with the service department.
• Greet customers and provide shuttle schedule information when needed.
• Contact and communicate with customers to identify automotive service needs.
• Partner with service advisors, research customer issues, and provide solutions or alternatives.
• Follow dealership processes and procedures and adhere to Asbury phone scripts.
• Document all customer contacts thoroughly in the customer management system.
• Complete internet lead management service work plans daily.
• Answer calls promptly, professionally, and courteously.
• Use scripts to collect pertinent customer information and record it in the system.

Benefits

• Paid holidays and paid time off.
• Paid training.
• Stock awards for select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Community service initiatives that include paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed