BDC Service Agent- Larry H. Miller- Chrysler Jeep Dodge Ram

Asbury Automotive•Avondale, AZ

12d

About The Position

Asbury Automotive Group is seeking an energetic, customer-focused BDC Service Agent for Larry H. Miller Chrysler Jeep Dodge Ram. The role manages a high volume of inbound and outbound calls and emails, identifies customer needs, provides service appointment availability, and partners with service advisors to research issues and offer solutions or alternatives. Agents are expected to provide professional, courteous service, follow dealership processes and Asbury phone scripts, and thoroughly document customer contacts in the customer management system.

Requirements

Excellent customer service skills and motivation to succeed.
Advanced computer and phone skills.
Typing speed of at least 35–40 words per minute.
Ability to multitask in a fast-paced environment.
Team player.
Must be at least 18 years of age.
Must pass pre-employment background and drug screenings.

Nice To Haves

Experience with customer tracking systems for calls and appointments.
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
Appointment-setting experience.
Proficiency in multiple languages.

Responsibilities

Handle a high volume of inbound and outbound calls and emails in a timely manner, including 50 or more calls per day.
Partner with the service department to schedule vehicle service appointments.
Greet customers and provide shuttle schedule information when needed.
Contact and communicate with customers to identify automotive service needs.
Follow dealership processes and procedures and maintain frequent customer contact.
Document all customer contacts thoroughly in the customer management system.
Complete internet lead management service work plans daily.
Answer calls promptly, professionally, and courteously.
Use scripts to collect pertinent customer information and document it in the system.
Adhere to Asbury phone scripts.

Benefits

Weekly pay
Paid holidays and paid time off
Paid training
Stock awards for eligible management and front-line team members
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
Up to 12 weeks of paid pregnancy leave (disability leave)
Paid parental leave
Health savings accounts
Flexible spending accounts
Short-term and long-term disability plans
Whole life and term life insurance
401(k) with company match
Pet insurance
Digital career path tool
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Technician student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Paid volunteer hours through community service initiatives
Employee referral program with bonus opportunities