About The Position

The Body Shop Estimator appraises customer vehicle damage to determine repair costs for insurance claims or customer-paid repairs. The role maintains business flow while coordinating with insurance adjusters and customers to support quality repairs and customer satisfaction. The estimator inspects vehicle damage, prepares repair estimates, secures insurance approvals and customer signatures, enters work orders into the work management system, and communicates estimates and expected vehicle return times to customers. The position also supports repair quality, shop recordkeeping, ongoing job knowledge, and the reputation of the body shop through excellent customer service.

Requirements

  • Must be at least 18 years of age.
  • Must have a valid driver's license.
  • Must pass pre-employment background and drug screens.

Nice To Haves

  • Previous automotive experience.
  • Previous automotive estimating experience.
  • Automotive certifications and/or a bachelor's or associate's degree.

Responsibilities

  • Inspect vehicles to determine the extent of structural, body, mechanical, or interior damage.
  • Prepare cost estimates for parts, supplies, and labor, and calculate customer payments, including deductibles.
  • Obtain insurance estimates by contacting insurance companies, reviewing estimates with adjusters, and resolving repair or replacement requirements.
  • Prepare work orders describing required repair and replacement services, obtain approval signatures, and enter work orders into the work management system.
  • Explain estimates and expected vehicle return times to customers.
  • Maintain high-quality repairs and minimize comebacks.
  • Conduct spot checks of completed jobs for thoroughness and quality.
  • Maintain body shop records of repair and replacement actions.
  • Update job knowledge by participating in educational opportunities.
  • Provide excellent customer service to enhance the body shop's reputation.

Benefits

  • Paid holidays and paid time off.
  • Paid training.
  • Stock awards for select eligible management and front-line team members.
  • Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
  • Up to 12 weeks of paid pregnancy leave (disability leave).
  • Paid parental leave.
  • Health savings and flexible spending accounts.
  • Short-term and long-term disability plans.
  • Whole life and term life insurance.
  • 401(k) with company match.
  • Pet insurance.
  • Digital career path tool and continuous training through the internal learning management system.
  • Professional growth and development opportunities.
  • Technician student loan relief resources.
  • Employee assistance program.
  • Employee discounts on parts and service repairs.
  • Scholarship awards.
  • Community service initiatives with paid volunteer hours.
  • Employee referral program with bonus opportunities.
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