BDC Service Agent- Larry H. Miller- Chrysler Jeep Dodge Ram

Asbury Automotive Group • Avondale, AZ

12d

About The Position

The BDC Service Agent manages a high volume of inbound and outbound calls and emails, identifies customer needs, provides information about service appointment availability, and works with service advisors to research issues and provide solutions or alternatives. The role supports customers with scheduling vehicle service appointments, greeting customers, and providing shuttle schedule information when needed. Agents follow dealership processes and Asbury phone scripts, document customer contacts in the customer management system, and complete internet lead management service work plans daily. The position calls for strong customer service, communication, computer, and phone skills, along with the ability to multitask in a fast-paced environment.

Requirements

• Must be at least eighteen years of age.
• Must be able to pass pre-employment background and drug screens.
• Advanced computer and phone skills.
• Typing speed of at least 35–40 words per minute.
• Excellent customer service skills and motivation to succeed.
• Ability to manage a high volume of incoming and outgoing calls, ranging from 50 or more per day.
• Ability to multitask in a fast-paced environment.
• Ability to work as a team player.

Nice To Haves

• Experience using customer tracking systems to track calls and appointments.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Appointment-setting experience.
• Proficiency in various languages.

Responsibilities

• Handle a high volume of inbound and outbound calls and emails in a timely manner.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide shuttle schedule information when needed.
• Contact customers to identify automotive service needs.
• Follow dealership processes and procedures while maintaining frequent customer contact.
• Thoroughly document customer contacts in the customer management system.
• Complete internet lead management service work plans daily.
• Answer calls promptly, professionally, and courteously.
• Use scripts to collect pertinent customer information and document it in the system.
• Adhere to Asbury phone scripts.
• Research customer issues and provide solutions or alternatives in coordination with service advisors.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed