Dealership Service Advisor - Key Buick GMC of Rochester

Key Auto Group • Rochester, NH

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About The Position

Key Auto Group emphasizes a team-first culture and supports employees through training, internal promotion, and opportunities to grow. The Dealership Service Advisor oversees service operations and customer interactions, coordinates the work of technicians and service department employees, and helps ensure customers receive effective service and a positive dealership experience. The role also supports warranty administration, compliance, employee relations, and service department staffing decisions.

Requirements

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Time management skills.
• Strong customer communication skills.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and the flow of the drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and complete additional assignments that help create a positive impression of the dealership.
• Provide concierge support for owner inquiries by phone or in person and ensure customers are handled appropriately.
• Ensure technicians’ available time is consistently sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as necessary.
• Oversee warranty claims administration and the training and supervision of the service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factory representatives and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with matching.
• Paid time off and vacation.
• Short- and long-term disability, flexible benefits, and life insurance.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed