Dealership Service Advisor - Salem Ford
Key Auto Group•Salem, NH
About The Position
Key Auto Group is hiring a Dealership Service Advisor for Salem Ford. The company emphasizes a team-oriented culture, professional training, exceeding customer expectations, and opportunities to grow and advance internally. The Service Advisor oversees service operations and customer interactions, supports technicians and service department employees, and works with upper management on hiring and discipline decisions.
Requirements
- Excellent organizational skills.
- Demonstrated ability to manage others.
- Time-management skills.
- Excellent communication skills with customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver’s license.
Responsibilities
- Oversee service orders and the flow of the drive lane.
- Ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer experience and complete assignments that help leave a positive impression.
- Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
- Ensure technicians’ available time is consistently sold to service customers.
- Distribute work efficiently among technicians.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems and order parts and tools as necessary.
- Oversee warranty-claim administration, as well as training and supervision of the service department.
- Set schedules and assign tasks to service department employees.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain a good working relationship with the factory and foster positive employee relations.
- Collaborate with upper management on service department hiring and discipline decisions.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with employer match.
- Paid time off and vacation.
- Short- and long-term disability, Flex, and life insurance.
- Growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
