Dealer Success Manager

Capital One • Alpharetta, GA

4d

About The Position

The Dealer Success Manager serves as a strategic consultant and customer-centric partner to auto dealers, working in alignment with Capital One’s Sales Process and closely with POD counterparts to advance shared sales goals. The role supports efforts to gain and retain Navigator Platform subscribers, contributes specialized product and process expertise to sales discussions, and owns customer setup, training, adoption, retention, and strategic return-on-investment conversations.

The position educates dealer stakeholders and helps them maximize the value of Capital One’s technology and processes. Success requires strong sales and relationship skills, collaboration, analytical ability, attention to detail, process-improvement expertise, and adaptability in a dynamic agile environment. The role also requires understanding the product and quickly troubleshooting technical issues. Frequent in-market dealership visits are expected, with travel up to 50%.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in process management.
• At least 1 year of experience in relationship management.
• Ability to communicate effectively and influence partners across the company and across multiple organizational levels.
• Strong analytical skills and attention to detail.
• Ability to adapt to a dynamic agile environment.
• Customer-centric approach and ability to train users and drive tool adoption.
• Ability to understand the product deeply and troubleshoot technical issues quickly.
• Strong interpersonal skills, collaboration, active listening, and emotional intelligence.
• Willingness to travel up to 50%.

Nice To Haves

• Bachelor’s degree.
• 2 or more years of experience in process management.
• 2 or more years of experience in relationship management.

Responsibilities

• Partner with the Area Sales Manager and POD team members, including RMs and ARMs, to develop and execute market strategies and achieve shared sales goals.
• Support the POD’s sales efforts for the Navigator Platform and contribute expertise during initial pitches and closing discussions.
• Own the customer adoption and retention lifecycle, including seamless setup, expert training, and strategic ROI conversations.
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
• Represent the Sales organization as a subject matter expert on processes and the Navigator Platform.
• Troubleshoot product and process issues, particularly those related to the Navigator Platform.
• Visit dealerships frequently to foster relationships and carry out the customer enablement cycle.
• Educate dealer stakeholders and gain their buy-in so they can maximize the value of Capital One’s technology and processes.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED