Dealer Success Manager
About The Position
The Dealer Success Manager (DSM) is a strategic consultant and customer-centric partner to auto dealers, working in close partnership with POD counterparts to support shared sales objectives. The role provides consultative expertise, training, and enablement within Capital One’s Sales Process. The DSM supports efforts to gain and retain Navigator Platform subscribers by contributing specialized expertise to pitches and closing efforts, while owning customer setup, training, and strategic return-on-investment conversations. The role educates dealer stakeholders and helps them maximize the value of Capital One technology and processes through customer adoption and retention support. The position requires a collaborative, disciplined sales professional with strong interpersonal, analytical, and communication skills. The DSM must be able to influence partners across organizational levels, adapt to an agile environment, understand and troubleshoot product issues, and use active listening and emotional intelligence to build trust and guide customer-impact-focused decisions. The role includes frequent in-market dealership visits and travel of up to 50%.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of experience in Process Management.
- At least 1 year of experience in Relationship Management.
- Strong interpersonal and communication skills, including the ability to influence partners across the company and multiple organizational levels.
- Strong analytical skills and attention to detail.
- Ability to adapt to a dynamic, agile environment.
- Customer-centric approach and ability to train users and drive tool adoption.
- Ability to deeply understand the product and quickly troubleshoot technical issues.
- Collaborative approach, active listening, and emotional intelligence to build trust and support customer-impact-focused business decisions.
Nice To Haves
- Bachelor’s degree.
- 2 or more years of experience in Process Management.
- 2 or more years of experience in Relationship Management.
Responsibilities
- Collaborate with the Area Sales Manager (ASM) and POD team members, including RMs and ARMs, to develop and execute market strategies and achieve shared sales goals.
- Contribute to and support POD sales efforts for the Navigator Platform, including providing subject matter expertise during pitches and closing efforts.
- Own the customer adoption and retention lifecycle, including seamless setup, training, and strategic return-on-investment conversations.
- Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
- Represent the Sales organization as a subject matter expert on processes and the Navigator Platform.
- Troubleshoot product and process issues, particularly those related to the Navigator Platform.
- Conduct frequent in-market dealership visits to foster relationships and carry out the customer enablement cycle.
- Educate dealer stakeholders and build their buy-in so they can maximize the value of Capital One technology and processes.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
