Dealer Success Manager

Capital One • Albany, NY

11d

About The Position

The Dealer Success Manager operates as a strategic consultant and customer-centric partner to auto dealers, working within Capital One’s Sales Process. In close partnership with the POD team, the role supports market strategy and sales goals, helps gain and retain Navigator Platform subscribers, and provides specialized product and process expertise. The Dealer Success Manager owns customer setup, training, adoption, and retention, and leads strategic conversations about return on investment (ROI). The role educates dealer stakeholders and helps them maximize the value of Capital One’s technology and processes. It calls for a disciplined, collaborative sales professional with strong interpersonal, analytical, communication, and process-improvement skills who can adapt to an agile environment, build trust, influence stakeholders, train users, and troubleshoot technical issues. The position involves frequent in-market dealership visits and travel of up to 50%.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship Management.
• Strong interpersonal and communication skills, including the ability to influence partners across the company and at multiple organizational levels.
• Strong analytical skills and attention to detail.
• Ability to adapt to a dynamic agile environment.
• Ability to train users, drive tool adoption, understand the product deeply, and troubleshoot technical issues quickly.
• Collaborative, customer-centric approach, with active listening and empathy to build trust and support customer-impact-based decisions.
• Ability to travel up to 50%.

Nice To Haves

• Bachelor’s degree.
• 2 or more years of experience in Process Management.
• 2 or more years of experience in Relationship Management.

Responsibilities

• Partner with the Area Sales Manager and POD team members, including RMs and ARMs, to develop and execute market strategies and achieve shared sales goals.
• Support the POD’s sales efforts for the Navigator Platform and help gain and retain subscribers.
• Own the customer adoption and retention lifecycle, including seamless setup, expert training, and strategic ROI conversations.
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
• Represent the Sales organization as a subject matter expert on processes and the Navigator Platform.
• Troubleshoot product and process issues, particularly those related to the Navigator Platform.
• Visit dealerships frequently to build relationships and deliver customer enablement.
• Educate dealer stakeholders and build their buy-in so they can maximize the value of Capital One technology and processes.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED