Dealer Success Manager
About The Position
As a Dealer Success Manager, you serve as a strategic consultant and customer-centric partner to auto dealers, working within the Capital One Sales Process. In close partnership with POD counterparts, you help develop strategies and achieve sales objectives by providing consultative expertise and training enablement. You support the POD’s efforts to gain and retain Navigator Platform subscribers by contributing specialized expertise during initial pitches and closing efforts. You own seamless customer setup, product training, and strategic Return on Investment (ROI) conversations. You educate key auto dealer stakeholders and build buy-in so they can maximize the value of Capital One’s technology and processes. The role calls for a disciplined, collaborative sales professional with strong interpersonal, analytical, and process-improvement skills. You will train customers and drive tool adoption, develop a deep understanding of the product, troubleshoot technical issues, listen to stakeholder needs, and use empathy and emotional intelligence to build trust and support customer-impact-focused business decisions. Frequent in-market dealership visits are required, and the position involves travel up to 50%.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of experience in Process Management.
- At least 1 year of experience in Relationship Management.
- Strong interpersonal and communication skills, including the ability to influence partners across the company and across organizational levels.
- Strong analytical skills and attention to detail.
- Ability to adapt to a dynamic agile environment.
- Ability to train customers, drive tool adoption, understand the product deeply, and troubleshoot technical issues.
- Collaborative and customer-centric approach, including active listening and empathy.
- Ability to travel up to 50%.
Nice To Haves
- Bachelor’s degree.
- 2+ years of experience in Process Management.
- 2+ years of experience in Relationship Management.
Responsibilities
- Collaborate with the Area Sales Manager (ASM) and POD team members, including RMs and ARMs, to develop and execute market strategies and achieve shared sales goals.
- Support the POD’s sales efforts for the Navigator Platform and own the customer adoption and retention lifecycle.
- Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
- Provide subject matter expertise on sales processes and the Navigator Platform when representing the Sales organization.
- Troubleshoot product and process issues, particularly those related to the Navigator Platform.
- Conduct frequent in-market dealership visits to foster relationships and carry out the customer enablement cycle.
- Provide specialized expertise during initial pitches and closing efforts.
- Own customer setup, training, and strategic ROI conversations, helping dealer stakeholders maximize the value of Capital One’s technology and processes.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
