Dealer Success Manager

Capital One • Tampa, FL

4d • $109,900 - $125,400

About The Position

As a Dealer Success Manager, you serve as a strategic consultant and customer-centric partner to auto dealers, working within the Capital One Sales Process. You partner closely with your POD counterparts to develop strategies and achieve shared sales goals, providing consultative expertise and training that supports the POD’s sales objectives. You contribute to efforts to gain and retain Navigator Platform subscribers by providing specialized expertise during pitches and helping close sales, while owning customer setup, training, and strategic return-on-investment conversations. You educate dealer stakeholders and build buy-in so they can maximize the value of Capital One’s technology and processes.

The role calls for a disciplined sales professional who works effectively in a team, improves processes, communicates and influences across organizational levels, and adapts to a dynamic agile environment. Strong analytical skills and attention to detail are important. The Dealer Success Manager trains customers and drives tool adoption, develops a deep understanding of the product, and quickly troubleshoots technical issues. The position involves frequent in-market dealership visits and travel of up to 50% within the Sarasota and Ft. Myers, Florida metro areas.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship Management.
• Strong analytical skills and attention to detail.
• Ability to communicate and influence partners across the company and at multiple organizational levels.
• Ability to work effectively in a team and adapt to a dynamic agile environment.
• Customer-centric approach, including the ability to train users, drive tool adoption, understand the product, and troubleshoot technical issues quickly.
• Strong interpersonal skills and ability to listen empathetically, build trust, and support customer-impact-driven business decisions.
• Ability to travel up to 50% within the Sarasota and Ft. Myers, Florida metro areas.

Nice To Haves

• Bachelor’s degree.
• 2 or more years of experience in Process Management.
• 2 or more years of experience in Relationship Management.

Responsibilities

• Collaborate with the Area Sales Manager and POD team members, including RMs and ARMs, to develop and execute market strategies and achieve shared sales goals.
• Support the POD’s sales efforts for the Navigator Platform and own the customer adoption and retention lifecycle.
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
• Represent the Sales organization as a subject matter expert on processes and the Navigator Platform.
• Troubleshoot product and process issues, particularly those relating to the Navigator Platform.
• Visit dealerships frequently to build relationships and carry out the customer enablement cycle.
• Manage customer setup, provide expert training, and lead strategic return-on-investment conversations.
• Provide specialized expertise during initial pitches and support sales closing efforts.
• Educate dealer stakeholders and build their buy-in to maximize the value of Capital One technology and processes.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED