Dealer Success Manager

Capital One • Chicago, IL

12d

About The Position

As a Dealer Success Manager, you serve as a strategic consultant and customer-centric partner to auto dealers, working within the Capital One Sales Process. In partnership with POD counterparts, you help develop strategies and achieve sales objectives by providing consultative expertise and training enablement. You support efforts to gain and retain Navigator Platform subscribers, including offering specialized expertise during pitches and closing, and taking ownership of setup, training, and strategic return-on-investment conversations. You educate dealer stakeholders and help them maximize the value of Capital One technology and processes. The role calls for a disciplined sales professional who works well in a team, understands process improvement, communicates effectively across organizational levels, and brings strong analytical skills, attention to detail, and adaptability. A customer-centric approach, product knowledge, technical troubleshooting ability, empathy, active listening, and emotional intelligence are important. The position includes frequent in-market dealership visits and travel of up to 50%.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship Management.
• Ability to communicate and influence partners across the company and multiple organizational levels.
• Strong analytical skills and attention to detail.
• Ability to adapt to a dynamic agile environment.
• Customer-centric approach and ability to train users and drive tool adoption.
• Ability to understand the product deeply and troubleshoot technical issues quickly.
• Strong interpersonal skills, collaboration, empathy, active listening, and emotional intelligence.
• Willingness to travel up to 50%.

Nice To Haves

• Bachelor's degree.
• 2 or more years of experience in Process Management.
• 2 or more years of experience in Relationship Management.

Responsibilities

• Collaborate with the Area Sales Manager and POD team members, including RMs and ARMs, to develop and execute market strategies and achieve shared sales goals.
• Support POD sales efforts for the Navigator Platform and contribute expertise during initial pitches and closing.
• Own the customer adoption and retention lifecycle, including customer setup, training, and strategic ROI conversations.
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
• Represent the Sales organization as a subject matter expert on processes and the Navigator Platform.
• Troubleshoot product and process issues, particularly those related to the Navigator Platform.
• Visit dealerships frequently to foster relationships and carry out the customer enablement cycle.
• Educate dealer stakeholders and build buy-in to help them maximize the value of Capital One technology and processes.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED