Dealer Success Manager

Capital One • Tampa, FL

6d • $109,900 - $125,400

About The Position

The Dealer Success Manager serves as a strategic consultant and customer-centric partner to auto dealers, working closely with POD counterparts within Capital One’s Sales Process to achieve sales objectives. The role provides consultative expertise and training enablement, supports efforts to gain and retain Navigator Platform subscribers, and takes ownership of customer setup, training, adoption, retention, and ROI conversations. The Dealer Success Manager educates dealer stakeholders and helps them maximize the value of Capital One’s technology and processes.

The role is suited to a disciplined sales professional who works effectively in a team, understands process improvement, and can communicate and influence across organizational levels. It requires analytical ability, attention to detail, adaptability, empathy, strong listening skills, and the ability to understand the product and quickly troubleshoot technical issues. Frequent in-market dealership visits are required, with travel up to 50% within the Sarasota and Ft. Myers, Florida metro areas.

The position offers a full-time annual salary range of $109,900 to $125,400 for work performed in Tampa, Florida. It is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One states that it offers a comprehensive benefits program; eligibility varies by employment status and other factors.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship Management.
• Strong interpersonal, communication, and influencing skills.
• Analytical skills and attention to detail.
• Ability to adapt to a dynamic, agile environment.
• Customer-centric approach and ability to train users and drive tool adoption.
• Ability to deeply understand the product and quickly troubleshoot technical issues.
• Collaborative approach, active listening, empathy, and emotional intelligence.
• Ability to travel up to 50% within the Sarasota and Ft. Myers, Florida metro areas.

Nice To Haves

• Bachelor’s degree.
• 2 or more years of experience in Process Management.
• 2 or more years of experience in Relationship Management.

Responsibilities

• Partner with the Area Sales Manager and POD team members, including RMs and ARMs, to develop and execute market strategies and achieve unified sales goals.
• Contribute to and support the POD’s sales efforts for the Navigator Platform.
• Own the customer adoption and retention lifecycle, including dealer setup, training, and strategic return-on-investment conversations.
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
• Provide subject matter expertise on processes and the Navigator Platform when representing the Sales organization.
• Troubleshoot product and process issues, particularly those related to the Navigator Platform.
• Visit dealerships frequently to foster relationships and execute the customer enablement cycle.
• Educate and gain buy-in from dealer stakeholders so they can maximize the value of Capital One’s technology and processes.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED