Dealer Success Manager

Capital One • Chicago, IL

14d • $109,900 - $125,400

About The Position

The Dealer Success Manager (DSM) serves as a strategic consultant and customer-centric partner to auto dealers, working within the Capital One Sales Process. The DSM partners closely with POD counterparts to strategize, support sales objectives, and provide consultative expertise and training. The role supports the POD’s efforts to gain and retain Navigator Platform subscribers, contributing specialized expertise during pitches and closing while owning seamless setup, training, and strategic return-on-investment conversations. The DSM educates dealer stakeholders and helps them maximize the value of Capital One’s technology and processes.

The position is suited to a disciplined sales professional who works well in a team, understands process improvement, communicates effectively across organizational levels, and adapts to a dynamic agile environment. It requires customer-focused training and tool adoption capabilities, in-depth product knowledge, and the ability to troubleshoot technical issues. The DSM should be collaborative and empathetic, actively listen to stakeholders, and use emotional intelligence to build trust and support customer-impact-driven business decisions. Travel is expected up to 50%, including frequent in-market dealership visits.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience in process management.
• At least 1 year of experience in relationship management.
• Strong interpersonal, communication, analytical, and attention-to-detail skills.
• Ability to influence partners across the company and at multiple organizational levels.
• Ability to adapt to a dynamic agile environment and work effectively in a team.
• Customer-centric training and tool-adoption skills, deep product understanding, and ability to troubleshoot technical issues.
• Collaborative, empathetic approach, active listening, and emotional intelligence.
• Ability to travel up to 50%.

Nice To Haves

• Bachelor’s degree.
• At least 2 years of experience in process management.
• At least 2 years of experience in relationship management.

Responsibilities

• Collaborate with the Area Sales Manager (ASM) and POD team members, including RMs and ARMs, to develop and execute market strategies and achieve shared sales goals.
• Support the POD’s Navigator Platform sales efforts and own the customer adoption and retention lifecycle.
• Drive process improvements aligned with superior customer outcomes and the Capital One Sales Process.
• Represent the Sales organization as a subject matter expert on processes and the Navigator Platform.
• Troubleshoot product and process issues, particularly those relating to the Navigator Platform.
• Visit dealerships frequently to foster relationships and execute the customer enablement cycle.
• Support initial pitches and closing techniques, and own customer setup, training, and strategic ROI conversations.
• Educate dealer stakeholders and help them adopt and maximize the value of Capital One technology and processes.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED