Remote Dealer Services Specialist II - Bradenton / Sarasota

Cox Communications • Bradenton, FL

1d • Hybrid

About The Position

The Dealer Services Specialist II embodies a One Manheim mindset, facilitating client interactions across Manheim channels and locations. This role builds strong client relationships, offers strategic guidance, and provides solutions to meet evolving needs. It navigates a complex, competitive matrix-style organization, fosters collaboration between digital and physical channels, and coordinates closely with business partners to provide consistent service. The specialist coordinates the sales process, uses data to support successful transactions, and educates clients and colleagues. The role requires strong prioritization and professionalism when managing client interactions and customer care issues.

The position requires onsite work at an auction location at least twice per month and visits to dealerships in the assigned territory at least four times per month. The territory includes St. Petersburg, Bradenton, Sarasota, Venice, Port Charlotte, and surrounding areas; candidates should reside within the territory. The role involves travel approximately 50% of the time and offers a hybrid work option, with the ability to work remotely part of the week.

Requirements

• High school diploma or GED and three years of experience in a related field; alternatively, a degree or certification beyond high school in a related discipline, or five years of related experience.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong analytical skills and attention to detail.
• Ability to build strong business relationships.
• Problem-solving and de-escalation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Must reside within the assigned territory.
• Must be authorized to work in the United States without current or future sponsorship.
• Must clear a pre-employment drug test.

Nice To Haves

• Bachelor’s degree in a related discipline.
• Previous experience as a Wholesale Specialist.

Responsibilities

• Build and maintain client relationships through proactive engagement, personalized communication, and tailored solutions.
• Use industry knowledge and product expertise to provide clients with guidance and recommendations.
• Partner with sales, mobile inspections, dealer services, trade desk, and other business units to coordinate service and improve the client experience.
• Act as a liaison between clients and internal business units, responding to requests and taking ownership of issues through resolution.
• Coordinate efforts to address client needs and exceed expectations, adapting to diverse tasks.
• Discuss dealer sales performance using industry and sales trends, vehicle valuation data, and market insights; recommend ways to improve sales efficiency and effectiveness.
• Coach clients on using the company’s tools and educate them on marketplace policies.
• Prioritize client interactions professionally and assist promptly with customer care issues.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer service, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning.
• Potential paid sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED