Remote Dealer Services Specialist II - Bradenton / Sarasota

Cox Enterprises • Bradenton, FL

2d • $22 - $33 • Hybrid

About The Position

The Dealer Services Specialist II embodies a One Manheim mindset, facilitating client interactions across Manheim channels and locations. The role builds strong client relationships, offers strategic guidance, and provides solutions as client needs evolve. It navigates a complex organization while fostering collaboration between digital and physical channels and business partners.

Using a solution-focused approach, the specialist coordinates closely with business partners to deliver consistent service, leads sales process coordination, uses data to support successful transactions, and educates clients and colleagues. Strong prioritization and professionalism are essential to managing client interactions and improving customer satisfaction.

The role requires onsite work at an auction location at least twice per month and visits to dealerships in the assigned territory at least four times per month. The territory includes St. Petersburg, Bradenton, Sarasota, Venice, Port Charlotte, and surrounding areas; candidates should reside within it. Travel is listed as 50% of the time.

Requirements

• High school diploma or GED and three years of experience in a related field; alternatively, a degree or certification beyond a high school diploma/GED in a related discipline, or five years of experience in a related field.
• Strong verbal and written skills.
• Strong organizational skills.
• Strong analytical skills and attention to detail.
• Ability to build strong business relationships.
• Problem-solving and de-escalation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Must reside within the assigned territory, which includes St. Petersburg, Bradenton, Sarasota, Venice, Port Charlotte, and surrounding areas.
• Must clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• Bachelor’s degree in a related discipline.
• Previous experience as a Wholesale Specialist.

Responsibilities

• Build and nurture client relationships through proactive engagement, personalized communication, and tailored solutions.
• Use industry knowledge and product expertise to provide clients with guidance and recommendations.
• Coordinate with sales, mobile inspections, dealer services, and trade desk teams to provide a unified client experience.
• Serve as a liaison between clients and internal business units, taking ownership of issues and coordinating their resolution from start to finish.
• Discuss dealer sales performance using industry and sales trends, vehicle valuation data, and market insights; provide strategic recommendations to improve sales efficiency and effectiveness.
• Coach clients on using the company’s tools and educate them about marketplace policies.
• Prioritize client interactions professionally and assist with customer care issues promptly.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave.
• Time off to vote.
• Jury duty leave.
• Volunteer time off.
• Military leave.
• Parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED