Dealer Services Representative

Lems Shoes•Boulder, CO, CO

6d•Onsite

About The Position

The Dealer Services Representative supports the day-to-day operations of Lems’ wholesale team and reports directly to the Wholesale Director. The role manages transactional work for retail accounts, including order entry, account setup and maintenance, and credit and warranty processing, while serving as a responsive point of contact for retailer inquiries. The position requires organization, accuracy, and follow-through across a high volume of orders and account updates. Clear, professional communication with retailers and internal teams is central to the role, along with reliably managing recurring tasks and escalating issues to the Wholesale Director when needed.

Requirements

At least 2 years of experience in wholesale operations, dealer or retailer services, or inside sales support.
Strong organizational skills and ability to manage multiple accounts and high-volume transactional tasks simultaneously.
High attention to detail in order entry, invoicing, and data tracking.
Excellent written and verbal communication skills for retailer-facing and internal correspondence.
Proficiency with order management systems, spreadsheets such as Excel or Google Sheets, and standard business tools.
Resilience and strong problem-solving skills.
Ability to perform in high-pressure situations and work independently without supervision.
Comfort working in a small, fast-moving team environment where collaboration, flexibility, and initiative are valued.

Nice To Haves

Experience in footwear, apparel, or consumer goods is preferred.
Familiarity with inventory and e-commerce platforms such as Stokely, Elastic, or Shopify.

Responsibilities

Enter and process retailer orders accurately and on time in the order management system.
Run retailer payment transactions upon request.
Serve as a point of contact for sales representatives and wholesale accounts, providing updates on order status, inventory availability, and shipping timelines.
Set up new retailer accounts in relevant systems.
Update Locally with new retailer information or changes to existing accounts.
Submit and track credits for defects, shorts, and returns in a timely manner.
Log warranty claims to the master defective product sheet.
Coordinate with the Accounting and Finance team on invoicing, credits, and payments.
Create and maintain reports.
Perform additional duties as needed in support of team and company goals.