DEALER RELATIONSHIP SPECIALIST

SANDIA AREA FEDERAL CREDIT UNION•Albuquerque, NM

3d•Onsite

About The Position

The Dealer Relationship Specialist is an outward-facing sales role responsible for building and maintaining productive relationships across Sandia Area Federal Credit Union’s dealer network. The position aims to capture high-quality loan applications, grow funding volume, and establish the credit union as dealers’ preferred lending partner. The specialist serves as the primary field contact for dealer decision makers and Finance & Insurance teams, supporting dealer staff, monitoring performance and compliance, and identifying opportunities to expand the network. This is a full-time, onsite position based at the Rutledge Operations Center in Albuquerque, New Mexico. The regular schedule is Monday through Friday, 8:30 AM to 5:30 PM, with flexibility to work some nights, weekends, and holidays as business needs require. The role involves travel and 30%–50% field work, including travel within the metro area, throughout New Mexico, and potentially out of state.

Requirements

Associate’s degree in a related field; directly related experience in addition to the minimum years required may be considered as a substitution.
Two years of indirect lending experience.
Expertise in underwriting and a requisite understanding of financial institution operations.
Analytical skills for complex lending decisions.
Ability to communicate positive or negative lending decisions effectively to dealers.
Understanding of National Credit Union Administration lending regulations and credit union lending policies and procedures.
Excellent oral and written communication skills, with the ability to set priorities and meet deadlines.
Flexibility to work some holidays and weekends based on business needs.
Willingness and ability to drive on company business, a valid driver’s license, and compliance with Sandia Area’s Driving Policy.
Strong time-management and organizational skills, including the ability to prioritize, manage multiple responsibilities, and adapt to a fast-paced environment.
Proactive approach to professional growth and adaptability to new responsibilities.
Team-oriented and collaborative approach.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to perform essential functions, including lifting up to 10 pounds as needed.

Nice To Haves

Prior underwriting experience.
Outside sales experience.

Responsibilities

Build relationships with dealer owners, General Managers, and Finance & Insurance managers through on-site visits, calls, and virtual meetings.
Train dealer staff on products, guidelines, submission quality, and tools.
Meet assigned dealer-level goals for applications, approvals, and funded volume while emphasizing program credit-quality targets.
Monitor dealer submission and funding trends using reporting tools to identify opportunities to increase penetration and reactivate low-volume accounts.
Hold regular onsite meetings with dealership finance and sales professionals to obtain feedback and communicate upcoming changes or promotions.
Monitor dealer agreements for adherence to agreement terms, pricing policies, and regulatory requirements.
Conduct annual dealership reviews to evaluate dealer health and operational risk factors.
Collaborate with the marketing team on promotions, incentives, and campaigns for the dealer channel.
Serve as the primary field contact for dealer service issues involving response times, communication, and program understanding.
Monitor competitor programs, market rates, and dealer-level offerings in the territory.
Provide regular field reports on competitive conditions, dealer satisfaction, and market opportunities or risks.
Assist with growing the indirect dealer network as directed by the Indirect Lending Manager.
Proactively engage with dealers in the field, spending 30%–50% of work time on field work and travel.