Dealer Business Development Specialist

Volkswagen AG•Reston, VA

7d•$83,900 - $151,100•Hybrid

About The Position

The Dealer Business Development Specialist works with internal customers and vendors to manage and make available data through “After Sales IQ.” The role executes dealer programs designed to grow dealership service and parts business, including connected-car initiatives, and works with third-party data and research providers on benchmark studies, annual dealer and customer surveys, and other research projects. The position supports Parts and Service sales targets and objectives, with an emphasis on data management. The role identifies opportunities to improve dealership service flow, customer satisfaction (CSI), retention, and parts sales through emerging technologies, Carlisle Research, and industry trends. It evaluates the return on investment of technologies and develops business cases for budget consideration. The position also supports reporting, analysis, vendor and project management, department budget tracking, process documentation, executive presentations, and vendor payment processing. The position is based in Reston, Virginia, and is classified as hybrid. Travel is 5%.

Requirements

5–7 years of experience.
Bachelor’s degree in Business Management, Business Administration, or a related field.
Strong computer skills, including Excel, Word, PowerPoint, and Business Objects.
Ability to organize data for executive-level presentations.
Interpersonal, presentation, and written communication skills.
Ability to assess current processes, identify improvements, and implement change.
Ability to take on new problems, structure approaches, interpret data, and draw meaningful conclusions.
High attention to detail and commitment to accuracy and reliability.
Problem-solving skills.
Ability to integrate people, processes, or systems.
Strong math and statistical skills.
Excellent knowledge of Excel.
Thorough knowledge and understanding of dealership fixed operations.
Knowledge of dealer IT systems such as DMS, online BDC appointment scheduling, and tablets.
Dealership experience.

Nice To Haves

Master’s degree.
Field or retail dealer service experience.
Knowledge of dealership aftersales technology.
Automotive experience in fixed operations.
Experience working with vendors or partners.
Project management experience.

Responsibilities

Identify opportunities to improve dealership service flow, CSI, retention, and parts sales through emerging technologies, Carlisle Research, and industry trends.
Support programs such as After Sales IQ and the National After Sales Advisory Council.
Quantify the ROI of new technologies and develop business cases for budget consideration.
Analyze the Carlisle Service Manager’s Survey annually to help improve After Sales programs and processes.
Participate in the Carlisle Service Benchmark process, including data gathering, study interpretation, and distribution.
Prepare daily, weekly, and monthly After Sales reports as requested.
Conduct ad hoc After Sales analyses to support internal requests, including those from Service Operations, Parts Marketing, and Accessories.
Manage vendor relationships to provide accurate service data reporting to dealers, field users, and corporate users.
Coordinate with internal and external customers to develop and execute projects on budget and on time.
Track and report department budget performance to ensure the department stays within budget.
Establish process templates with stakeholder involvement, document key After Sales planning standard operating procedures, and recommend and implement process improvements.
Prepare executive presentations to report progress on key projects.
Support budgeting and ensure vendor payments are processed and paid.
Support attainment of Parts and Service sales targets and objectives.