Data Reporting & Systems Coordinator, OPCD

Wake Forest University•Winston-Salem, NC

About The Position

The Data Reporting & Systems Coordinator reports to the Associate Director, Data Analytics. The role provides data management, reporting, and analysis for career-related data and information; administers and supports the Handshake system; and performs other duties as assigned. The position supports OPCD leadership and teams, University leadership, campus partners, students, staff, and organizations through data reporting, system administration, and operational support. The role prepares and maintains reports and dashboards, manages and verifies records across career-related data sources, and cleans and analyzes post-graduation outcomes and student experiential learning data. It also provides technical support and system administration for Handshake and 12Twenty, including account management, troubleshooting, data accuracy, system maintenance, and vendor ticket follow-up. The coordinator supports events and programs by providing Handshake tutorials and triage during virtual career events, handling data uploads, and sharing insights on AI trends and tools with the career team. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. Wake Forest University conducts background investigations and drug screens for final staff candidates.

Requirements

Bachelor’s degree.
Ability to learn new software programs quickly.
Analytics knowledge, including PowerBI visualization, advanced Excel, Qualtrics, and PowerQuery.
Experience or knowledge in collecting, cleaning, and preparing data from various sources to ensure accuracy and suitability for visualization.
Data mapping experience to standardize and clean data.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Proficiency in Google Suite, including Sheets, Documents, and Slides.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Ability to work independently and collaboratively within a team.
Strong attention to detail and problem-solving skills.
Friendly and professional demeanor.

Nice To Haves

Knowledge of DAX, Workday Student, 12Twenty, and Handshake.
Understanding of higher education.
Prior private-sector experience in a business setting, such as a technology platform or data environment.
Professional industry organization involvement, expertise, or certification, such as NCACE.
Understanding of and commitment to maintaining strict confidentiality of student records in compliance with FERPA and university data security policies.
Expertise with other related software.

Responsibilities

Prepare student activity and engagement data reports for OPCD leadership and teams and, upon request, University leadership.
Design, update, and maintain PowerBI, 12Twenty, and Handshake dashboards for leadership and campus partners, including executive KPI dashboards, student engagement tracking, and profile completion metrics.
Perform data entry and maintain accurate records and databases.
Assist with data clean-up, mapping, and management for surveys and other data sources.
Pull and denote student-reported interviews weekly from the EMS system for the Student Reported Interviews dashboard.
Clean and analyze data for post-graduation outcomes and student experiential learning.
Assist with technical management, maintenance, and user support for Handshake, serving as a subject matter expert.
Maintain and create staff and student accounts in Handshake and 12Twenty that are not automatically created through the Workday Student Import.
Verify student demographic data across Workday Student, Handshake, and 12Twenty for accuracy.
Maintain Handshake student labels related to coaching assignments, outcomes survey completion, enrollment status, and other system needs.
Process requests for Handshake and 12Twenty alumni accounts, delete incorrectly created alumni accounts, and send related email correspondence.
Log staff-reported Handshake and 12Twenty technology bugs with vendors within 24 hours, including diagnostic details, and provide weekly status updates on open tickets to affected staff.
Perform annual system clean-up and conversion between academic semesters.
Process incoming student requests for Handshake accounts.
Conduct Handshake tutorial sessions within student workshops or classes.
Provide student and organization triage support for virtual career events on Handshake.
Handle data uploads and other programmatic system support.
Participate in continuous learning about AI trends and tools and assist in sharing AI insights with the broader career team to foster workflow innovation.
Perform other duties as assigned to support University and OPCD leadership and teams.