Data Center Server Repair Technician

Meta•Huntsville, AL

9d•$70,990 - $83,990•Onsite

About The Position

As part of the Fleet Operations, Reliability and Central Engineering (“FORCE”) team at Meta, the Data center Server Repair Technician is an entry-level position. This role is designed for individuals beginning their careers in technology or data center operations, with a focus on learning foundational technical skills, following established procedures, and supporting the reliability of Meta’s global server fleet.

Requirements

High school diploma or GED
Basic hands-on experience with computers, basic linux skills preferred
Willingness to learn about server hardware and repair procedures
Ability to follow detailed instructions and adhere to standard operating procedures
Ability to work under close supervision, with tasks/tickets assigned and reviewed by their Manager/Team Lead
Effective verbal and written communication skills
Ability to safely lift, push, pull, and move at least 50 pounds (22 kg)
Capable of walking long distances and standing for extended periods throughout the day
Willingness to work extended shifts in a data center environment, including exposure to temperatures ranging from 79°F to 105°F (26°C to 40°C), while maintaining proper hydration
Flexibility to work a variable schedule, including weekends and holidays

Nice To Haves

Coursework or certifications in IT, networking, computer science, or related fields (e.g., CompTIA A+, CompTIA Network+, fiber/optical cabling)
Experience in data center environments or IT support roles (including school, volunteer, or hobbyist experience)
Interest in developing stronger server technical skills over time
Curiosity and a willingness to learn are highly valued

Responsibilities

Perform routine physical checks of server hardware and assist with guided troubleshooting.
Follow documented procedures (MOPs) to support server hardware reseats, swaps, and repairs.
Follow documented troubleshooting procedures, including running CLI commands or other advanced diagnosis, to identify, diagnose and fix basic hardware repairs.
Assist with ticket resolution by gathering requested information and escalating issues as needed.
Participate in physical inspections of server hardware in data halls (including serial number and power verification) as directed.
Maintain accurate records of work performed, including updates to tickets, checklists and logs.
Support the team in maintaining server uptime and reliability by responding promptly to assigned tickets.
Accurately pull and manage inventory (server spare parts) according to established processes and update inventory systems promptly.
Communicate clearly with team members, and escalate issues when outside of scope or expertise.
Participate in training and development activities to build technical skills.
Adhere to safety and security protocols at all times.
Physically assist with moving and racking servers for projects and operational needs.
Routine operation of hand and power tools (such as drills, screwdrivers, safety cutters, and lifts) to support installation and maintenance tasks.