Data Center Infrastructure Repair Technician

Cynet Systems•Ashburn, VA

About The Position

The Data Center Infrastructure Repair Technician is part of the Edge Network Service Repair Team and supports the reliable operation of infrastructure and equipment in a data center environment. The role involves diagnosing and resolving hardware issues, repairing and replacing components, managing repair tickets and documentation, and working with technicians, engineers, and other stakeholders to resolve complex technical problems. The technician also supports equipment inventory and installation, process improvements, training, safety compliance, and internal customer service. The role includes participation in an on-call rotation, a flexible 24x7x365 schedule, potential overtime, and travel of up to 15% as needed.

Requirements

At least 2 years of experience in computer hardware, networking, and troubleshooting.
Strong technical background in computer hardware, networking, and troubleshooting.
Strong problem-solving and analytical skills.
Ability to work effectively in a fast-paced, dynamic environment.
Strong communication and interpersonal skills.
Availability to work a flexible 24x7x365 schedule, including weekdays, weekends, and varying shifts.
Ability to work potential overtime exceeding 40 hours per week.
Ability to lift up to 40 lbs.
Ability to work in a physically demanding environment.

Nice To Haves

Degree in Computer Science, Engineering, or a related field.
At least 2 years of experience in a data center environment, focused on server hardware, storage systems, and network devices.

Responsibilities

Identify, diagnose, and resolve hardware problems involving servers, storage systems, and network devices.
Repair or replace faulty components, including server hardware, storage devices, and network equipment.
Manage and close tickets promptly and complete required documentation accurately.
Participate in root cause analysis of technical issues and collaborate with cross-functional teams to address underlying causes.
Work with technicians, engineers, and stakeholders to resolve complex issues, communicate effectively, and escalate when needed.
Evaluate processes, tools, and systems and recommend improvements to efficiency and work quality.
Monitor task queues, ticketing systems, and chatroom repair requests to identify and resolve equipment issues promptly.
Document diagnoses, repairs, and maintenance in the ticket portal.
Receive and install network devices, spare parts, and vendor RMA equipment, while supporting inventory management.
Participate in training and keep technical skills current with new technologies and techniques.
Follow safety procedures when working with electrical and mechanical equipment.
Provide customer service and support to internal stakeholders.
Participate in an on-call rotation, including after-hours support for critical issues and scheduled business-hours on-call support.
Travel up to 15% as needed to support data center operations and attend training or meetings.