Repair Center Technician Associate

Patterson Dental Supply • Waukesha, WI

2d

About The Position

The Repair Center Technician Associate provides hands-on technical support in a repair center by diagnosing, testing, assembling, and repairing equipment and components to ensure products meet quality and performance standards. The role supports efficient repair turnaround while following established procedures, safety standards, and technical specifications.

The technician performs repairs and operational checks, documents work and test results, follows repair and return workflows, and communicates recurring product or component issues to relevant teams to support continuous improvement. The position also involves working with common tools and measuring equipment, following technical instructions, and managing assigned work within defined processes.

Requirements

• High school diploma or equivalent, or equivalent education and/or experience.
• Experience in equipment repair, assembly, or technical troubleshooting.
• Basic mechanical aptitude and ability to learn and apply standard tools, equipment, and repair techniques under guidance.
• Ability to use common hand tools, cordless drills/drivers, and basic precision measuring tools such as calipers and micrometers, following established procedures.
• Ability to read, understand, and follow written and verbal work instructions, safety guidelines, and technical documentation.
• Basic computer proficiency, including use of Windows-based systems and applications.
• Manual dexterity and hand-eye coordination.
• Attention to detail.
• Ability to prioritize assigned tasks, manage time effectively within defined workflows, and work productively in a fast-paced environment.
• Ability to work independently on assigned tasks once trained and communicate professionally with supervisors, coworkers, and support teams.

Nice To Haves

• Associate's degree in electronics or another related field.
• Certified Electronics Technician (CET), or prior completion of courses in Industrial Electricity and Digital Electronics.

Responsibilities

• Diagnose, disassemble, repair, modify, reassemble, calibrate, and perform operational checkout of equipment and components to restore functionality and meet specifications.
• Test, troubleshoot, and verify repaired products using standard, bench-type, automated, and specialized measuring and test equipment.
• Examine, repair, and reassemble precision components and units; identify defects and verify fit, function, dimensional accuracy, and conformance to specifications.
• Document test procedures, results, repairs, and corrective actions according to repair, quality, and documentation processes.
• Follow repair and return workflows to support quality outcomes, reduced cycle times, and customer satisfaction.
• Identify recurring component or product issues and communicate findings to appropriate teams, including product development or engineering, to support continuous improvement.
• Comply with company and department policies and standards, and perform other duties as assigned.

Benefits

• Full medical, dental, and vision benefits
• Integrated wellness program
• 401(k) match retirement savings plan
• Paid time off (PTO)
• Holiday pay and floating holidays
• Volunteer time off (VTO)
• Educational assistance program
• Full paid parental and adoption leave
• Employee assistance program
• Patterson Perks Program
• Competitive benefits, unique incentive programs, and rewards for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED