Data Center Field Operations Technician (Jeffersonville, IN)

EOS • Jeffersonville, IN

1d • Onsite

About The Position

EOS IT Solutions is seeking a Data Center Field Operations Technician to join its infrastructure engineering team. The position focuses primarily on racking and stacking data center equipment and ensuring correct installation and physical connectivity. The technician also installs, services, maintains, repairs, and alters low-voltage fiber-optic, communications, and other cabling systems. Fiber expertise is preferred.

The role involves delivering sustainable, repeatable solutions and processes, continuously looking for improvements, and adhering to production, safety, and quality standards. It also includes responding to emergencies during or after hours to address client concerns and meet service level agreements.

Requirements

• Associate degree or certification in a technology services or technical discipline, or equivalent work experience.
• Experience installing, servicing, and maintaining low-voltage cable infrastructure systems.
• Ability to install, terminate, and test low-voltage cables.
• Familiarity with BICSI, ANSI, EIA/TIA, and local and National Electric Code standards.
• Strong customer/client service orientation and effective communication and interpersonal skills.
• Valid driver's license and ability to safely drive company vehicles.
• Ability to frequently lift approximately 50 pounds and occasionally lift up to 100 pounds.
• Ability to meet the stated vision, color identification, speaking, listening, mobility, and manual dexterity demands of the role.

Nice To Haves

• Expertise in fiber-optic cabling.
• Industry- or manufacturer-specific certifications, such as BICSI TECH or Corning TS-LAN500.

Responsibilities

• Install, service, and maintain low-voltage category and communications cabling.
• Pull cables, rack and stack equipment, and assist with cable management in infrastructure environments.
• Clean fiber and copper connections and perform basic troubleshooting, including terminating CAT5/6 cables.
• Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Use work ticket systems and interfaces for infrastructure management.
• Read and validate port maps and perform basic troubleshooting.
• Conduct power distribution and cable management tasks within the infrastructure.
• Coordinate with team members to complete projects and work orders efficiently.
• Follow company procedures and safety regulations, and provide necessary information to operations management.
• Complete written and electronic documentation according to company standards.
• Maintain equipment and supplies inventory as required.
• Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements.
• Escalate complex technical issues to senior team members as needed.
• Conduct service swaps of live networking devices.

Benefits

• Health insurance starting the first of the month after the start date.
• Vision insurance starting the first of the month after the start date.
• Dental insurance starting the first of the month after the start date.
• 10 days of paid time off annually.
• Occasional overtime and bonus opportunities.
• 12 paid holidays.
• 6 sick days, available after 90 days of employment.
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree