About The Position
The Field Service Engineer will work within Apple’s Information Systems and Technology (IS&T) organization, specifically its Infrastructure Services and Data Center Operations (DCO) group. The role is responsible for deploying and maintaining servers, supporting fixtures, and infrastructure at remote locations globally. The engineer will contribute to compute-server deployment and maintenance projects, including cabling infrastructure and Data Center Infrastructure Management (DCIM) elements. The role also involves data center incident management and change control, service recovery, root cause analysis, and developing plans to reduce future operational issues. The engineer will coordinate infrastructure vendors and material movements with engineers, project managers, and customer business teams, while ensuring compliance with technical specifications and quality standards. Travel to domestic and international colocation sites may account for up to 60% of the work schedule.
Requirements
- Experience with data center operational tasks, including rack sizing, equipment installation, and decommissioning.
- Hands-on experience with copper and fiber cabling structures.
- Prior experience in data center operations, supply chain, and data center construction.
- Ability to travel domestically and internationally up to 60% of the work schedule.
- Ability to solve problems independently and self-motivate.
- Experience in a data center environment.
- Strong oral and written communication skills for a variety of audiences.
- Ability to build and grow relationships and collaborate with other teams.
- Experience with DCIM tools.
- Ability to work effectively in a culturally diverse organization and maintain a global perspective.
- Ability to manage stakeholder interests while handling conflicting priorities and business interests.
Responsibilities
- Deploy and maintain servers, supporting fixtures, and infrastructure at remote locations globally.
- Complete projects involving the deployment and maintenance of compute servers, cabling infrastructure, and DCIM elements.
- Implement data center incident management and change control to prevent and manage failure scenarios.
- Recover services and develop improvement plans to minimize future occurrences.
- Manage vendors involved in infrastructure expansion and enforce technical specifications and quality standards.
- Coordinate material movements with engineers, project managers, and customer business teams to ensure timely delivery.
- Implement required actions in Apple systems to facilitate job functions.
- Identify issues and perform root cause analysis to prevent future operational impact.
- Travel to domestic and international colocation sites, potentially up to 60% of the work schedule.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
