Critical Environment Technician Manager

Microsoft•Fayetteville, GA

17h

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) operates the infrastructure that powers Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The Data Center Critical Environment Technician Manager helps deliver the core infrastructure and foundational technologies that support those services. The role oversees critical-environment operations and maintenance across data center systems, promotes safe and reliable work, and leads and develops a team of technicians. The work includes operating, inspecting, maintaining, troubleshooting, and monitoring facility equipment and coordinating suppliers, contractors, and incident response. The position is part of a global data center organization and supports Microsoft’s focus on environmental sustainability and optimization. Periodic business travel to support other sites may be required, up to 25% of the time. The role may involve 12-hour shifts at non-standard hours, including evenings, nights, weekends, and holidays. Microsoft does not sponsor work visas for this role; candidates must be authorized to work in the United States without present or future employer sponsorship.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of mission-critical services work or applied learning experience in high-availability assembly, manufacturing, critical infrastructure, or a related environment, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Authorization to work in the United States without present or future employer sponsorship.

Nice To Haves

At least 1 year of experience in a specialized area such as mechanical, electrical, or controls, or a related field.
Associate degree, technical trade certification, or higher-equivalent education, and at least 7 years of mission-critical services experience; or high school diploma, GED, or equivalent and at least 10 years of mission-critical services experience; or equivalent experience.
At least 1 year of people management experience.

Responsibilities

Promote and maintain a safe, secure working environment; ensure that team members follow safety, security, business, and regulatory procedures, and escalate unsafe conditions.
Participate in required meetings, trainings, and handoffs, and identify resources and equipment needed to support environmental health and safety objectives.
Prepare, review, and analyze complex reports, including root-cause analysis reports, and document observations and findings.
Develop and oversee methods of procedure, standard operating procedures, and digital operating procedures for complex or interdependent equipment and disciplines.
Assign and oversee technical and procedural training, procedure development, reporting, and task completion by team members.
Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs across multiple disciplines and equipment types; prioritize work and document activities.
Provide subject-matter expertise and consultation on equipment maintenance, repairs, and the interactions among systems; ensure maintenance schedules and follow-up actions are addressed.
Coordinate maintenance plans and schedules, third-party contractors, suppliers, vendors, and service providers; escort them as needed and ensure their work is safe, within scope, and properly documented.
Review vendor field service reports, invoices, and work orders; process and present method statements of work for review and approval; resolve or escalate vendor quality issues.
Inspect facility equipment and participate in testing and commissioning; advise engineering and project management partners on project scope and execution methods.
Troubleshoot multiple equipment, systems, subsystems, and components independently; document issues, verify settings against established designs, and escalate when appropriate.
Inspect and supervise critical-environment facility equipment, buildings, and grounds for unsafe or abnormal conditions; monitor performance and analyze trends.
Monitor equipment and systems using facility operations centers, telemetry, control systems, and other platforms; identify alarms, assess cross-system impacts, and escalate according to applicable policies.
Use equipment behavior and data trends to identify potential issues and produce predictive analyses; ensure monitoring equipment maintenance meets service-level requirements.
Operate systems across electrical, mechanical, controls, and other disciplines safely and professionally; serve as an operations specialist and mentor team members in a major operational area.
Lead onsite incident response for abnormal conditions, coordinate corrective repairs, gather incident data and timelines, and prepare root-cause analyses and action items.
Develop or follow emergency operating procedures and lead emergency monitoring response plans; oversee team assignments for incident response and communicate conditions, safety concerns, and next steps to leadership.
Use the computerized maintenance management system (CMMS) to track assets and work orders; review and validate team records, coach team members on CMMS practices, and generate reports.
Track team utilization and time, audit work-task performance, and manage spare equipment and parts stock and replenishment coordination.
Manage and develop employees by modeling Microsoft’s culture and values, coaching the team on objectives and learning, and supporting individuals’ growth and retention.