Critical Environment Program Manager
About The Position
Microsoft’s Cloud Operations & Innovation (CO+I) powers its cloud services. The Critical Environment Program Manager helps deliver the core infrastructure and foundational technologies behind Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The role supports datacenter operations across a large global portfolio and contributes to environmental sustainability and operational optimization. The position oversees day-to-day datacenter mechanical and electrical operations and maintenance, plans and monitors preventative and corrective work, and ensures critical infrastructure operates efficiently and meets required standards. It also manages projects, audits, compliance, reporting, safety, and remediation of infrastructure vulnerabilities. The role works with customers, technicians, and operations leadership, while supporting team learning and Microsoft’s culture and values.
Requirements
- High school qualification or equivalent and 3+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments; equivalent experience is also accepted.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- 3+ years of experience in critical environment infrastructure, such as UPS, generators, or AHUs, or in physical IT infrastructure such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling.
- Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field.
- Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
- At least 6 months of experience operating building cooling, electrical, mechanical, and life safety systems.
- At least 6 months of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
- 3+ years of project management experience or relevant project management certification or training.
- Associate’s or bachelor’s degree in an applicable engineering field, or in mechanical or electrical trades.
- 3+ years of experience working on large-scale projects.
Responsibilities
- Establish proficient working relationships with customers.
- Oversee day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter.
- Manage, plan, control, and organize planned preventative and corrective work for electrical and/or mechanical equipment.
- Use CMMS to monitor plant and machinery performance, prevent equipment failure or loss, produce work orders, allocate daily work to technicians, monitor progress, and inspect completed work against required standards.
- Ensure electrical, mechanical, and/or fire/life safety equipment in the datacenter operates at peak efficiency.
- Ensure compliance with infrastructure operations standardization.
- Act as an escalation point for facilities-related issues, escalating to the Data Operations Manager as needed; assist technicians during emergencies, provide job training, and offer input or recommendations on electrical and mechanical design parameters.
- Manage small-to-medium projects from conception to completion.
- Provide routine reporting on critical infrastructure, including operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.
- Drive cost- and energy-efficiency projects.
- Identify single points of failure at regional datacenter locations and drive identification and remediation of vulnerabilities.
- Coordinate, plan, schedule, and supervise critical environment audits and compliance verifications.
- Recommend new datacenter equipment designs, technologies, and construction methods.
- Share standard practices, help others learn roles and processes, and mentor others.
- Promote a culture of safety, security, and compliance across datacenter activities.
- Consider the impact of change on others; lead through change by bringing clarity, generating energy, and delivering success.
- Learn, live, and coach the One Microsoft culture and values; embody the company’s culture and values.
- Remove barriers to agility so the team can shift priorities without losing productivity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
