Critical Environment Program Manager

Microsoft•San Antonio, TX

17h

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) delivers the core infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The Critical Environment Program Manager supports datacenter operations and service delivery across this global infrastructure, overseeing mechanical and electrical equipment maintenance, compliance, safety, and operational performance. The role also manages projects, drives cost and energy efficiency, identifies and remediates vulnerabilities, and contributes recommendations on equipment design and construction methods. The position includes mentoring and supporting colleagues while promoting Microsoft’s culture, values, and a safe, secure, and compliant work environment.

Requirements

High school qualification or equivalent and 3+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments; equivalent experience is also accepted.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

3+ years of experience in critical environment infrastructure, such as UPS, generators, or AHUs, or in physical IT infrastructure such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling.
Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
At least 6 months of experience operating building cooling, electrical, mechanical, and life safety systems.
At least 6 months of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
3+ years of experience with project management or relevant project management certification or training.
Associate’s or Bachelor’s degree in an applicable engineering field or mechanical or electrical trades.
3+ years of experience working on large-scale projects.

Responsibilities

Establish proficient working relationships with customers.
Oversee day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter.
Manage, plan, control, and organize planned preventative and corrective maintenance for electrical and/or mechanical equipment.
Use CMMS and monitor electrical plant and machinery performance; organize work orders, assign work to technicians, monitor progress, and inspect completed work against required standards.
Ensure electrical, mechanical, and/or fire and life safety equipment operates at peak efficiency.
Ensure compliance with infrastructure operations standards.
Act as an escalation point for facilities-related issues, escalating to the Data Operations Manager as needed; assist technicians during emergencies, provide job training, and give input on electrical and mechanical design parameters.
Manage small-to-medium projects from conception to completion.
Provide routine reporting on critical infrastructure, including operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.
Drive cost and energy efficiency projects.
Identify single points of failure at regional datacenter locations and drive identification and remediation of vulnerabilities.
Coordinate, plan, schedule, and supervise critical environment audits and compliance verifications.
Recommend new datacenter equipment designs, technologies, and construction methods.
Share standard practices and help others learn role processes and procedures; mentor others.
Promote a culture of safety, security, and compliance in datacenter activities.
Recognize the impact of change on others; lead through change by bringing clarity, generating energy, and delivering success.
Embody Microsoft’s culture and values and help the team shift priorities without losing productivity.