Principal Regional Critical Environment Program Manager
About The Position
Microsoft’s Cloud Operations & Innovation (CO+I) powers its cloud services. The Principal Regional Critical Environment Program Manager helps deliver and manage critical-environment infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The role provides regional direction and oversight for the Critical Environment (CE) discipline within Data Center Field Operations, promoting consistent application of policies and standards, identifying and resolving program gaps, and advancing best practices across data centers. The position manages regional CE operations programs and portfolios, evaluates project scope and resource needs, coordinates stakeholders, and ensures projects meet technical, scope, and budget expectations. It also provides technical oversight of critical environments, including incident and outage reviews, risk monitoring, compliance, personnel training, and support during critical work periods. The role contributes to equipment and design recommendations, policy and standards updates, emergency response readiness, and cost and energy efficiency initiatives.
Requirements
- High school qualification or equivalent and 10+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments, or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- Bachelor’s or technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, Supply Chain Management, or a related field, and 15+ years of experience in critical-environment infrastructure or physical IT infrastructure; alternatively, a high school qualification or equivalent and 17+ years of such experience, or equivalent experience.
- Experience with critical-environment infrastructure such as UPS, generators, and AHUs, or physical IT infrastructure such as servers, SANs, networking, capacity, data center racks or enclosures, and structured cabling.
- Applicable Microsoft, network, CCNA, ITIL v3 Foundation, or Microsoft Operations Framework certifications.
- Experience operating building cooling, electrical, mechanical, and life-safety systems.
- Experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
Responsibilities
- Provide direction, guidance, and oversight for Critical Environment projects, programs, and initiatives within Data Center Field Operations.
- Promote consistent regional application of Critical Environments policies and standards and adoption of best practices.
- Own and drive resolution of gaps in CE programs.
- Provide project and program management oversight for region-wide initiatives.
- Serve as the primary field CE contact for feedback on programs, process improvements, standards documentation, and tools.
- Evaluate project scope, resource capacity, expectations, and assumptions for CE requests and initiatives.
- Manage intake, tracking, and prioritization of projects affecting Data Center CE Operations.
- Provide governance, leadership, oversight, and management for regional programs and initiatives.
- Maintain stakeholder and sponsor awareness and align appropriate resources and technical requirements to projects.
- Keep projects within scope and budget requirements.
- Drive cost- and energy-efficiency projects.
- Recommend data center equipment designs, technologies, and construction methods.
- Lead, coach, and mentor CE management teams conducting incident and outage root cause analyses; ensure leadership-ready presentations and propagation of lessons learned.
- Provide on-site support to CE personnel during incidents and critical work periods as needed.
- Monitor campus and metro risk profiles, advise on risk-reduction action plans, and report and trend progress.
- Ensure sites comply with Microsoft policies, standards, Technical Service Bulletins, and guidelines.
- Support establishment of new data center metro areas by training and onboarding CE personnel.
- Consult on CE policies, standards, guidelines, and procedures to keep them current and applicable to field operations.
- Ensure CE teams and personnel are trained in emergency response best practices and can respond to primary Emergency Operating Procedure scenarios.
- Standardize procedures across the area of influence and drive alignment with regional and global teams.
- Share relevant information, seek clarification when needed, and lead or support course corrections and change management.
- Collaborate and negotiate with partner teams, delegate effectively, and prioritize team success.
- Maintain accountability for end-to-end service quality and customer experience; identify and resolve or escalate quality issues.
- Follow safety and security policies and procedures and promptly report concerns.
- Translate leadership’s strategic vision into potential operational and efficiency improvements.
- Embody Microsoft’s culture and values.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
High school or GED
