Critical Environment Regional Engineering Manager

JLL•New York, NY

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As the Critical Environment Regional Engineering Manager, you will provide strategic leadership for mission-critical engineering operations across a regional portfolio supporting Wells Fargo facilities. This role is responsible for ensuring operational excellence, uptime reliability, compliance, and exceptional service delivery across data centers and other critical environments operating 24/7/365. You will lead high-performing engineering teams, oversee complex critical infrastructure systems, and serve as a trusted advisor to clients and stakeholders on technical operations, capacity planning, and risk mitigation. Success in this role requires a combination of deep technical expertise, strong leadership capabilities, and a commitment to continuous improvement in high-availability environments. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — through innovation, collaboration, and operational excellence. What sets JLL apart is our culture of collaboration, locally and across the globe, empowering teams to deliver resilient and future-focused solutions for mission-critical operations.

Requirements

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related technical field; or equivalent critical environment operations experience.
Minimum 8 years of progressive experience managing mission-critical engineering operations, data centers, or critical facilities environments.
Minimum 3 years of leadership experience overseeing engineering teams within 24/7/365 operational environments.
Demonstrated expertise managing critical infrastructure systems including UPS systems, emergency power generation, precision cooling systems, electrical distribution equipment, fire suppression systems, and building automation platforms.
Strong knowledge of mission-critical operational standards, preventative maintenance programs, redundancy configurations, and change management procedures.
Experience with CMMS platforms such as Corrigo, DCIM systems, and change management tools including ServiceNow or similar platforms.
Strong understanding of regulatory compliance, electrical safety standards, OSHA requirements, and industry best practices including Uptime Institute, ASHRAE, TIA-942, and NFPA standards.
Excellent communication and stakeholder management skills with the ability to translate complex technical concepts into clear operational guidance and client-focused solutions.
Ability to travel regularly within the assigned region and support emergency response activities outside standard business hours when required.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Master’s degree in Engineering, Business Administration, or a related field.
Professional Engineer (PE) license or relevant industry certifications including CDCP, CDCS, ATS, CEM, CFM, PMP, or CMRP.
Experience supporting financial services clients or other highly regulated environments with mission-critical operational requirements.
Demonstrated success managing Tier III or Tier IV data center operations with a strong focus on uptime, resilience, and operational excellence.
Experience implementing sustainability initiatives and energy efficiency strategies within critical environments, including PUE optimization and thermal management improvements.
Familiarity with medium voltage systems, utility coordination, and advanced redundancy validation testing procedures.
Strong analytical and problem-solving capabilities with experience conducting root cause analysis and implementing long-term corrective actions.
Experience driving innovation and operational improvements through technology adoption, predictive maintenance strategies, and data-driven performance management.
Commitment to building collaborative and inclusive teams while embracing more innovative ways of working and prioritizing opportunities to strengthen and advance careers.

Responsibilities

Lead regional critical environment engineering operations across multiple mission-critical facilities, ensuring operational consistency, maximum uptime, and alignment with client and JLL performance standards.
Provide leadership, mentorship, and technical guidance to Chief Engineers, engineering teams, and site leadership while fostering a culture of accountability, safety, and continuous improvement.
Oversee maintenance strategies, preventative and predictive maintenance programs, and operational readiness for critical systems including UPS systems, emergency generators, precision cooling infrastructure, electrical distribution equipment, and building automation platforms.
Serve as a senior technical escalation point during critical incidents, coordinating emergency response efforts, root cause analysis investigations, corrective actions, and client communications.
Manage and support rigorous change management processes, including review and approval of MOPs, SOPs, EOPs, and ServiceNow change requests for mission-critical infrastructure activities.
Conduct regional site inspections, operational audits, redundancy validation exercises, and compliance reviews to ensure adherence to industry standards, safety requirements, and client expectations.
Partner closely with cross-functional teams, vendors, and client stakeholders to support operational initiatives, infrastructure lifecycle planning, sustainability efforts, and continuous service enhancements.
Monitor operational performance metrics including uptime, MTBF, MTTR, PUE, and thermal performance data to drive informed decision-making and operational optimization.
Support a workplace culture where everyone is empowered to thrive by championing collaboration, professional development, inclusivity, and wellbeing across regional engineering teams.