Senior Critical Environment Technician

Microsoft • Mt Pleasant, WI

1d • $34 - $64 • Onsite

About The Position

As a Senior Critical Environment Technician (SCET) on Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps Microsoft datacenters operational. The role includes coordinating with suppliers and vendors, working with management on operational, risk, and safety matters, mentoring other Critical Environment Technicians, maintaining and troubleshooting critical environment equipment, performing maintenance, responding to onsite incidents, and using telemetry and other platforms to monitor equipment performance and operations.

CO+I provides infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The organization supports a global portfolio of more than 200 datacenters in 32 countries and millions of servers. Microsoft emphasizes employee development through training, career rotation programs, diversity and inclusion training and events, and professional certifications. The work also supports Microsoft’s focus on environmental sustainability and datacenter optimization.

The position may require business travel to other metros up to 25% of the time. Employees must be able to work 12-hour shifts, including nonstandard hours such as evenings, nights, weekends, and holidays. The role is not eligible for visa sponsorship, and candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

• High school diploma, GED, or equivalent and 3+ years of mission-critical services work or applied learning experience in environments such as data centers, oil and gas refineries, hospitals, pharmaceutical operations, manufacturing, or related fields; or equivalent experience.
• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls work, or a related field.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without current or future employer sponsorship; this position is not eligible for visa sponsorship.
• Ability to travel periodically to other metros, up to 25% of the time.
• Ability to work 12-hour shifts, including evenings, nights, weekends, and/or holidays.
• For US-based datacenter roles: occasional ladder climbing; frequent stair and/or ramp climbing; prolonged standing; occasional lifting of 50 lb (22.5 kg); and occasional pushing or pulling 50–75 lb (22.5–34 kg) with an assistive device.
• For US-based datacenter roles: normal corrected near, far, and peripheral visual acuity, and normal color vision for electrical work.
• For US-based datacenter roles: ability to work for extended periods in elevated ambient noise, heat, and light due to equipment and ventilation systems.

Nice To Haves

• High school diploma, GED, or equivalent and 5+ years of mission-critical services experience in environments such as data centers, oil and gas refineries, hospitals, pharmaceutical operations, manufacturing, or related fields; or equivalent experience.
• Associate degree, technical trade certification (such as military or trade school), or higher-equivalent education and 4+ years of mission-critical services experience in relevant high-availability or critical-infrastructure environments; or equivalent experience.

Responsibilities

• Follow and ensure compliance with safety, security, business-process, Authority Having Jurisdiction (AHJ), and Microsoft requirements; identify unsafe conditions, stop or pause work when necessary, escalate concerns, and promote a safe working culture.
• Participate in required meetings, training, and handoffs; share emerging security threats and best practices; and identify resources and equipment needed to support environmental health and safety objectives.
• Process method statements of work (MSOWs), coordinate contractor activities and schedules, inspect facility equipment, participate in testing and commissioning, and advise engineering or project management partners on scope and execution.
• Prepare and submit complex reports, including root-cause analyses; develop and review methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of procedure (DMOPs); review work completed by less experienced technicians and coach them on training assignments.
• Perform planned, predictive, and corrective maintenance and repairs across multiple disciplines and increasingly complex equipment without supervision; serve as a subject matter expert in one discipline and consult on equipment, systems, risk, and maintenance practices.
• Plan, prioritize, coordinate, document, and present maintenance activities for review and approval; ensure follow-up actions are completed; incorporate security governance and principles into maintenance and protect systems against unauthorized access.
• Troubleshoot multiple equipment, systems, subsystems, and component types independently; document findings, verify settings against established parameters and designs, identify root causes, and escalate issues to suppliers, engineers, or colleagues as appropriate.
• Escort and oversee third-party contractors, subcontractors, vendors, and service providers; enforce security and safety requirements, coordinate work and equipment availability, verify work against scope and documentation requirements, stop unsafe or unsuitable work, and resolve or escalate vendor quality issues.
• Inspect and supervise critical-environment facility equipment, buildings, and grounds for unsafe or abnormal conditions; understand alarms and escalation procedures; validate equipment performance and monitor electrical, mechanical, fire/life-safety, and other systems.
• Use telemetry, control systems, facility monitoring platforms, and device analytics to monitor site status, identify alarms and trends, analyze events, and develop predictive analyses of equipment performance.
• Lead onsite incident response for abnormal operating conditions; coordinate corrective repairs with critical-facilities professionals, engage appropriate parties and security contacts, and prepare incident timelines, root-cause analyses, and action items.
• Develop or follow emergency operating procedures and related procedures for incidents; lead emergency monitoring responses and ensure incident response procedures are technically appropriate.
• Perform complex stabilization, resolution, and recovery tasks independently; operate equipment across electrical, mechanical, and controls disciplines safely; and provide technical guidance, oversight, training, and mentorship to less experienced colleagues.
• Use the computerized maintenance management system (CMMS) and task management systems to track assets, work orders, hours, utilization, documentation, procedure changes, and spare-parts usage; coach the team on CMMS best practices.

Benefits

• Training and employee-development opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the Microsoft careers pay-information link.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED