Senior Critical Environment Technician

Microsoft • Cheyenne, WY

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About The Position

As a Senior Critical Environment Technician on Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain critical infrastructure that keeps Microsoft datacenters operating. The role combines hands-on maintenance and troubleshooting with equipment monitoring, incident response, contractor coordination, safety and security oversight, and mentoring less experienced technicians. You will work with critical electrical, mechanical, controls, and other facility systems supporting Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure.

You will perform and oversee maintenance, inspections, testing, commissioning, and repairs; develop and review operating procedures and work documents; monitor equipment and alarms using telemetry and other platforms; and lead responses to abnormal operating conditions. The role also includes tracking assets and work through computerized maintenance management systems, coordinating vendors, and applying security principles to facility operations. Microsoft describes its datacenter infrastructure as a global portfolio of more than 200 datacenters in 32 countries and millions of servers, and emphasizes environmental sustainability and optimization in its design and operations.

The position may require periodic business travel to other metros of up to 25% and the ability to work 12-hour shifts, including evenings, nights, weekends, and holidays. Candidates must be authorized to work in the United States without current or future employer visa sponsorship and must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. The typical U.S. base pay range is $34.13–$56.54 per hour; the range for specified San Francisco Bay Area and New York City metropolitan locations is $45.24–$63.61 per hour. Certain roles may be eligible for benefits and other compensation.

Requirements

• High school diploma, GED, or equivalent and at least 3 years of mission-critical services work or applied-learning experience in a relevant environment, or equivalent experience.
• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls, or a related field.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without employer sponsorship now or in the future; this position is not eligible for visa sponsorship.
• Ability to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays.
• Ability to travel periodically to support other metros, up to 25%.
• For applicable U.S.-based data center roles: occasional ladder climbing and lifting 50 lb/22.5 kg; frequent stair or ramp climbing and prolonged standing; occasional pushing or pulling 50–75 lb/22.5–34 kg with an assistive device; normal corrected near, far, and peripheral visual acuity; and normal color vision for electrical work.
• For applicable U.S.-based data center roles: ability to work for extended periods in elevated ambient noise, heat, and light caused by equipment and ventilation systems.

Nice To Haves

• High school diploma, GED, or equivalent and at least 5 years of mission-critical services experience, or equivalent experience.
• Associate degree or technical trade certification (such as military or trade school), or higher-equivalent education, and at least 4 years of mission-critical services experience, or equivalent experience.

Responsibilities

• Follow and promote safety, security, and business procedures; identify unsafe conditions, stop or pause work when appropriate, and promptly escalate concerns.
• Participate in required meetings, training, and handoffs, and assess resources and equipment needed to meet environmental health and safety objectives.
• Prepare, present, and review method statements of work and develop or follow operating procedures for complex equipment and work.
• Coordinate contractor schedules and activities, oversee vendor work, verify work is within scope and properly documented, and address or escalate quality and safety concerns.
• Inspect facility equipment and participate in equipment testing and commissioning.
• Perform and oversee planned, predictive, and corrective maintenance and repairs across multiple disciplines and equipment types; prioritize work, document activities, and ensure follow-up actions are completed.
• Troubleshoot equipment, systems, subsystems, and components; identify root causes, document findings, and escalate issues to suppliers, engineers, or colleagues when needed.
• Review technical reports and completed work, analyze findings and trends, and produce reports such as root-cause analyses.
• Monitor critical facility equipment and alarms using telemetry, control systems, and other platforms; assess equipment performance, identify trends, and escalate issues according to procedures.
• Lead onsite response to abnormal conditions, coordinate corrective repairs, engage relevant parties, and prepare incident timelines, analyses, and action items.
• Operate electrical, mechanical, controls, generator, and other data center systems safely, with awareness of their interactions and operational risks.
• Apply security principles during maintenance and operations, enforce security requirements for third-party access, and promptly address or escalate identified security incidents.
• Use the computerized maintenance management system (CMMS) and applicable task-management systems to track assets, work orders, hours, utilization, changes, procedures, and spare parts.
• Coach and mentor less experienced technicians, provide technical consultation and training, and guide the team on maintenance, troubleshooting, procedures, and CMMS use.
• Advise engineering and project management colleagues on project scope, processes, and execution methods.

Benefits

• Certain roles may be eligible for benefits and other compensation; the job description does not specify particular benefits.
• Training and development opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED