Senior Critical Environment Technician

Microsoft • Quincy, WA

8h • $34 - $64

About The Position

As a Senior Critical Environment Technician (CET) on Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps Microsoft datacenters operating. The role includes coordinating supplier and vendor work, addressing operational, risk, and safety situations with management, mentoring other technicians, maintaining and troubleshooting critical environment equipment, responding to onsite incidents, and using telemetry and other platforms to monitor equipment performance and operations.

CO+I provides infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The team offers employee development opportunities, including career rotation programs, diversity and inclusion training and events, and professional certifications. Microsoft operates a global portfolio of more than 200 datacenters in 32 countries. Environmental sustainability and optimization are priorities in datacenter design and operations.

The position may involve business travel to other metropolitan areas, typically domestically, for training or site support, up to 25% of the time. The role may require 12-hour shifts during non-standard hours, including evenings, nights, weekends, and holidays. Microsoft cannot sponsor a work visa for this role; candidates must have U.S. work authorization that does not now or in the future require employer sponsorship. The position requires passing a Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Requirements

• High school diploma, GED, or equivalent.
• At least 5 years of mission-critical services work or applied learning experience in a high-availability environment, or equivalent experience.
• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls, or a related field.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without employer visa sponsorship now or in the future.
• Ability to work 12-hour shifts, including non-standard hours such as evenings, nights, weekends, and holidays.
• Ability to travel up to 25%, typically domestically, for training or support at another site.

Nice To Haves

• Associate degree, technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience; or a high school diploma, GED, or equivalent and at least 10 years of mission-critical services experience; or equivalent experience.

Responsibilities

• Follow and promote safety and security requirements, business processes, and procedures; identify unsafe conditions, stop or pause work when appropriate, and escalate safety concerns.
• Participate in required meetings, training, and handoffs, and identify the resources and equipment needed to support environmental health and safety objectives.
• Process method statements of work (MSOWs), coordinate contractor activities and schedules, inspect facility equipment, participate in testing and commissioning, and present MSOWs and maintenance items for review and approval.
• Troubleshoot multiple types of equipment, systems, subsystems, and components independently; document findings, ensure settings meet established designs, and escalate issues as needed.
• Perform planned, predictive, and corrective maintenance and repairs across multiple disciplines, prioritize and document work, follow maintenance schedules, and ensure follow-up actions are completed.
• Prepare complex reports, including root-cause analyses; develop and review operating procedures; analyze findings; and review the accuracy and completeness of work completed by less experienced technicians.
• Coach and train less experienced technicians, provide consultation on troubleshooting and maintenance, and oversee complex tasks and work across critical environment disciplines.
• Escort contractors, subcontractors, vendors, and service providers; ensure their work is safe and within scope; verify documentation; coordinate schedules and maintenance; and resolve or escalate vendor quality issues.
• Lead onsite responses to abnormal operating conditions, engage appropriate parties, coordinate corrective repairs, and develop incident timelines, root-cause analyses, and action items.
• Inspect and supervise critical environment equipment, buildings, and grounds for unsafe or abnormal conditions; monitor equipment and alarms; identify risks and trends; and escalate in accordance with applicable policies and procedures.
• Use telemetry, control systems, monitoring platforms, and equipment analytics to assess site status and equipment performance, identify alarms and potential issues, and develop predictive analyses.
• Operate and support electrical, mechanical, controls, generator, and other critical environment systems safely; stabilize, resolve, and recover complex issues independently; and mentor team members.
• Use the computerized maintenance management system (CMMS) and applicable task management systems to track assets, work orders, work hours, utilization, spare parts, documents, logs, and procedure changes.

Benefits

• Career rotation programs, diversity and inclusion training and events, and professional certifications are offered as employee development opportunities.
• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through Microsoft Careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED