Senior Critical Environment Technician

Microsoft • Quincy, WA

6h

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) team is hiring a Senior Critical Environment Technician to maintain the critical infrastructure that keeps its datacenters operational. The role supports the infrastructure and foundational technologies behind Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The technician works with suppliers and vendors, management, engineers, project teams, and other critical facilities professionals to maintain reliable and safe operations. Responsibilities include troubleshooting, maintenance and repair, equipment monitoring, incident response, procedural documentation, and mentoring less experienced technicians. The role serves as a subject matter expert in one discipline while working across electrical, mechanical, controls, and other datacenter systems.

Microsoft operates a global portfolio of more than 200 datacenters in 32 countries. The organization emphasizes employee development through training, career rotation programs, diversity and inclusion events, and professional certifications. Environmental sustainability and optimization are priorities in datacenter design and operations.

This is a night-shift role that may involve 12-hour shifts at non-standard hours, including evenings, nights, weekends, and holidays. Periodic business travel to support other sites may be required, up to 25% of the time. The role requires working for extended periods in elevated ambient noise, heat, and light, and includes climbing, standing, and occasional lifting or pushing/pulling loads. Visa sponsorship is not available; candidates must have U.S. work authorization that does not require employer sponsorship.

Requirements

• High school diploma, GED, or equivalent.
• At least 5 years of mission-critical services work or applied learning experience in a high-availability environment, or equivalent experience.
• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls, or a related field.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check at hire or transfer and every two years thereafter.
• Authorization to work in the United States without current or future employer sponsorship.
• Ability to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays.
• Ability to travel periodically to support other sites, up to 25% of the time.
• Ability to work for extended periods amid elevated ambient noise, heat, and light; occasionally climb ladders; frequently climb stairs or ramps; and stand for prolonged periods.
• Ability to occasionally lift up to 25 lb (11 kg) without assistance, lift 25–50 lb (11–22.5 kg) with lift assistance, and push or pull 50–75 lb (22.5–34 kg) with an assistive device.
• Normal corrected near, far, and peripheral visual acuity, and normal color vision for electrical work.

Nice To Haves

• Associate degree, technical trade certification (such as military or trade school), or higher-equivalent education, plus at least 7 years of mission-critical services experience; alternatively, high school diploma, GED, or equivalent plus at least 10 years of mission-critical services experience, or equivalent experience.

Responsibilities

• Follow and promote safety, security, and business procedures; recognize and escalate unsafe working conditions and support a safe working culture.
• Participate in required meetings, training, and handoffs, and identify resources and equipment needed to support environmental health and safety objectives.
• Prepare, coordinate, present, and review method statements of work (MSOWs), maintenance plans, and schedules; coordinate activities with contractors and vendors.
• Inspect facility equipment and participate in testing and commissioning activities; advise engineering or project colleagues on scope, process, and execution methodology.
• Independently troubleshoot multiple types of equipment, systems, subsystems, and components; document findings and escalate issues when appropriate.
• Perform planned, predictive, and corrective maintenance and repairs across multiple disciplines and increasingly complex equipment, serving as a subject matter expert in one discipline.
• Prioritize, communicate, and document maintenance activities; follow maintenance schedules, address follow-up actions, and understand the associated levels of risk.
• Develop complex MOPs, SOPs, DMOPs, and reports, including root-cause analysis reports; analyze findings and review work and reports from less experienced technicians.
• Coach and train less experienced technicians, provide technical consultation, and oversee complex tasks and troubleshooting.
• Escort and coordinate third-party contractors and vendors; ensure work is performed safely, to scope, and with correct documentation; stop or escalate work when concerns arise.
• Respond to and lead onsite incident response for abnormal operating conditions; coordinate corrective repairs, engage appropriate parties, and produce incident timelines, root-cause analyses, and action items.
• Develop or follow emergency procedures and lead emergency monitoring response plans; inspect critical equipment, buildings, and grounds for unsafe or abnormal conditions.
• Monitor equipment and facility operations using central monitoring locations, telemetry, control systems, and other platforms; identify alarms, analyze trends, assess risks, and escalate according to policy.
• Perform monitoring-equipment repair, replacement, and maintenance to meet or exceed Microsoft SLA requirements; use data trends to support predictive analysis and independently handle complex stabilization, resolution, and recovery tasks.
• Operate equipment and systems across electrical, mechanical, and controls disciplines, understanding their interactions and operating all systems safely and professionally.
• Use the computerized maintenance management system (CMMS) and other task-management systems to track assets, work orders, task hours, and team utilization; coach team members on CMMS practices.
• Maintain building-management-system data, documents, logs, procedures, and reports, and record spare equipment and parts usage in maintenance work orders.

Benefits

• The role may be eligible for benefits and other compensation; specific benefits are not listed.
• Training and professional development opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED