Critical Environment Technician Manager

Microsoft • Fayetteville, GA

22h • $75,400 - $185,300

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) organization operates the infrastructure that powers Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The Critical Environment Technician Manager helps deliver and maintain the critical infrastructure and foundational technologies supporting those services. The role oversees critical-environment operations, equipment maintenance, system monitoring, troubleshooting, incident response, vendor activities, procedures, and team development across a data center environment. Microsoft emphasizes safety, reliability, environmental sustainability, inclusion, and employee development. The role may involve periodic business travel to support other metro areas, up to 25%, and work on 12-hour shifts that may include evenings, nights, weekends, and holidays. Visa sponsorship is not available.

Requirements

• High school diploma, GED, or equivalent.
• At least 5 years of mission-critical services work or applied learning experience in a high-availability environment, such as a data center, refinery, hospital, pharmaceutical facility, or manufacturing environment, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check at hire or transfer and every two years thereafter.
• Authorization to work in the United States without now or future employer visa sponsorship.
• Ability to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays.
• Ability to travel periodically, up to 25%, typically domestically for training or to support another site.
• Physical capacity for occasional ladder climbing, frequent stair and/or ramp climbing, prolonged standing, occasional lifting up to 25 pounds without assistance, occasional lifting 25–50 pounds with lift assistance, and occasional pushing or pulling 50–75 pounds with an assistive device.
• Normal visual acuity, including near, far, and peripheral vision with correction, and normal color vision for electrical work.
• Ability to work for extended periods in elevated ambient noise, heat, and light from equipment and ventilation systems.

Nice To Haves

• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls work, or a related field.
• Associate degree or technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience; or high school diploma, GED, or equivalent and at least 10 years of mission-critical services experience; or equivalent experience.
• At least 1 year of people management experience.

Responsibilities

• Promote and maintain safe, secure, and reliable working conditions; ensure compliance with safety requirements, business procedures, Authority Having Jurisdiction regulations, and Microsoft requirements.
• Prepare and review complex maintenance reports, root-cause analyses, and operating procedures, including MOPs, SOPs, and DMOPs; oversee team training, reporting, and procedure development.
• Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs across multiple disciplines and equipment types; prioritize work, document activities, advise colleagues, and ensure follow-up actions are completed.
• Coordinate and oversee contractor, supplier, vendor, and service-provider work, including site escorts, safety and scope compliance, schedules, documentation, quality issues, service reports, invoices, and work orders.
• Process and review method statements of work; coordinate contractor schedules, inspect facility equipment, participate in testing and commissioning, and advise engineering or project management colleagues on scope and execution.
• Troubleshoot multiple equipment, systems, subsystems, and components; document findings, determine when escalation is needed, and coach team members on troubleshooting and root-cause investigation.
• Inspect and supervise critical facility equipment, buildings, and grounds; monitor alarms and equipment performance through facility operations centers, telemetry, control systems, and other platforms; identify trends and escalate issues.
• Operate and oversee complex critical-environment systems across electrical, mechanical, controls, and other disciplines; provide specialist expertise, oversight, and training to team members.
• Lead onsite incident response for abnormal conditions, coordinate mitigation and repairs, develop incident timelines and root-cause analyses, oversee emergency procedures, assign team tasks, and communicate status and next steps to leadership.
• Use the computerized maintenance management system (CMMS) to track assets, work orders, team time, documents, and procedures; coach team members on CMMS practices, audit data, generate reports, and monitor spare parts and replenishment.
• Model Microsoft culture and values; define team objectives, coach and develop employees, support adaptation and learning, and attract and retain talent.

Benefits

• The posting states that certain roles may be eligible for benefits and other compensation and links to additional benefits and pay information; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED