Senior Critical Environment Technician

Microsoft • Mt Pleasant, WI

5d

About The Position

As a Senior Critical Environment Technician (SCET) on Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps Microsoft datacenters operating. The role involves coordinating with suppliers and vendors, working with management on operational, risk, and safety matters, mentoring other Critical Environment Technicians, maintaining and troubleshooting critical equipment, responding to onsite incidents, and monitoring equipment performance and operations through telemetry and other platforms.

CO+I provides the infrastructure and foundational technologies behind Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The team supports a global portfolio of more than 200 datacenters in 32 countries. Microsoft emphasizes employee development through training, career rotation programs, diversity and inclusion events, and professional certifications. The role may require periodic business travel to other metropolitan areas, up to 25% of the time, and the ability to work 12-hour shifts, including evenings, nights, weekends, and holidays. Visa sponsorship is not available; candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

• High school diploma, GED, or equivalent and at least 3 years of mission-critical services work or applied learning experience, or equivalent experience.
• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls, or a related field.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without current or future employer sponsorship.
• Ability to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays.
• Ability to travel periodically to support other metropolitan areas, up to 25% of the time.
• For US-based data center roles: occasional ladder climbing; frequent stair or ramp climbing; prolonged standing; occasional lifting of 50 lb (22.5 kg); and occasional pushing or pulling 50–75 lb (22.5–34 kg) with an assistive device.
• For US-based data center roles: normal corrected near, far, and peripheral visual acuity, and normal color vision for electrical work.

Nice To Haves

• High school diploma, GED, or equivalent and at least 5 years of mission-critical services experience, or equivalent experience.
• Associate degree, technical trade certification (such as military or trade school), or higher-equivalent education, and at least 4 years of mission-critical services experience, or equivalent experience.
• Mission-critical services experience in high-availability assembly, manufacturing, or critical-infrastructure environments such as datacenters, oil and gas refineries, hospitals, or pharmaceutical facilities.

Responsibilities

• Follow and promote safety, security, quality, and business-process requirements; identify unsafe conditions, stop or pause work when needed, and escalate safety concerns.
• Participate in required meetings, training, and handoffs, and share information about security threats and risk-mitigation practices.
• Assess and provide appropriate resources and equipment to support environmental health and safety objectives.
• Prepare, present, and coordinate method statements of work and maintenance schedules with contractors and vendors.
• Inspect facility equipment and participate in testing and commissioning activities; advise engineering and project-management partners on scope and execution.
• Prepare complex reports, analyze findings, document observations, and contribute to root-cause analyses and trending.
• Develop and review operating procedures, including MOPs, SOPs, EOPs, and digital procedures, for complex or interdependent equipment and disciplines.
• Perform and oversee planned, predictive, and corrective maintenance and repairs across multiple disciplines and equipment types; troubleshoot independently and serve as a subject matter expert in one discipline.
• Coach and mentor less experienced technicians, review their work, and provide technical and procedural training.
• Prioritize, document, communicate, and escalate maintenance activities and issues; ensure follow-up actions are completed.
• Apply security governance and security principles to maintenance and equipment operations, protecting systems from unauthorized access and addressing security incidents.
• Coordinate, escort, and oversee third-party contractors, vendors, and service providers; ensure work meets scope, safety, security, documentation, and applicable regulatory requirements.
• Schedule vendor activities and maintenance, check equipment and parts availability, address vendor quality issues, and review vendor service reports, invoices, and work orders as appropriate.
• Inspect and supervise critical-environment facility equipment, buildings, and grounds for unsafe or abnormal conditions; understand alarms and follow escalation procedures.
• Monitor electrical, mechanical, fire/life-safety, controls, HVAC, and other equipment through central monitoring locations, telemetry, and control systems; analyze alarms, events, performance trends, and potential impacts across subsystems.
• Perform monitoring-equipment repair, replacement, and maintenance to meet Microsoft SLA requirements; use data trends to develop predictive analyses.
• Lead onsite incident response for abnormal conditions, coordinate corrective repairs and emergency monitoring plans, and prepare incident timelines, root-cause analyses, and action items.
• Operate systems and equipment across disciplines safely and in alignment with Microsoft standards; advise and oversee colleagues on critical-environment systems and incident response.
• Use the computerized maintenance management system (CMMS) and other task-management systems to track assets, work orders, task hours, team utilization, spare parts, and required records.
• Maintain building-management-system data, documents, logs, change records, procedures, and reports.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through Microsoft Careers.
• CO+I offers training and development opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED