Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

10d•Onsite

About The Position

Mercier Consultancy Group is seeking a talented individual to join their client’s team as a Danish Speaking Customer Service Agent in Bulgaria. This role is ideal for a communication-focused professional looking to advance their career within the international Customer Support Services sector while enjoying the vibrant culture of Sofia.

Requirements

Native or fluent Danish (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) to facilitate your transition into one of our many Danish-speaking jobs.
Previous experience in a customer-facing or support environment is highly preferred.
Strong proficiency in English to collaborate within our multinational office environment in Sofia.
Excellent interpersonal skills and a proactive, problem-solving mindset.
Commitment to relocating to Sofia for this onsite Danish Speaking Customer Service Agent position in Bulgaria.

Responsibilities

Deliver exceptional support to Danish-speaking clients through phone, email, and live chat channels.
Resolve complex customer inquiries efficiently, ensuring high levels of client satisfaction within the Customer Support Services industry.
Maintain detailed records of customer interactions within our internal CRM databases.
Collaborate with international team members to share best practices and improve service delivery standards.
Stay updated on product knowledge and service policies to provide accurate information to all users.
Contribute to team KPIs by meeting target response times and quality assurance benchmarks.
Act as a brand ambassador, ensuring a premium service experience for every interaction.