Czech Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

10d • Onsite

About The Position

We are currently seeking a motivated professional for a Czech Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to join a fast-paced Customer Support Services team where your linguistic skills will be the bridge to providing world-class assistance to our international partners.

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Strong communication skills and a passion for delivering excellence in the Customer Support Services industry.
• Proficiency in computer systems and digital communication tools.
• A proactive, problem-solving mindset with the ability to work effectively in an on-site team environment.
• Flexibility to relocate to Sofia, Bulgaria, for this exciting career move.

Responsibilities

• Provide high-quality support to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve customer inquiries efficiently, ensuring a premium experience that aligns with company standards.
• Maintain detailed and accurate records of all customer interactions in our internal CRM systems.
• Collaborate with cross-functional teams to identify and resolve complex service-related issues.
• Continuously develop product and service knowledge to provide precise information to our diverse client base.
• Contribute to a positive team environment, sharing best practices to improve overall department performance.
• Adhere to strict service level agreements (SLAs) regarding response times and resolution quality.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training to ensure you succeed in your new role.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria seamless.
• Monthly Performance Bonus linked to your success.
• €1,500 Signing Bonus (one-time) for new hires.
• An opportunity to join a thriving community of professionals working in one of the most popular Czech-speaking jobs in Europe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed