DAIRY/LEAD CLERK

The Kroger Co.•McPherson, KS

About The Position

The Dairy/Lead Clerk plans, organizes, trains, and directs Grocery Clerks while performing production and customer service functions to maximize store sales and profits. The role models the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position organizes, trains, and schedules associates; responds professionally to customer and associate requests or concerns; manages ordering and product accounting using Computer Assisted Ordering; and oversees pricing, displays, rotation, freshness, quality, signage, and space allocation. It supports merchandising, customer service, promotions, company programs and policies, department budgeting and results, and the maintenance of safe, clean, sanitary facilities. The role also maintains department temperature logs, assists with inventories and store projects, and supervises, coaches, evaluates, and provides feedback to direct reports. The essential functions must be performed with or without reasonable accommodation.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Aptitude for managing people and organizing workloads.
Ability to make intelligent decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through to completion.
Ability to work as part of a team in a fast-paced environment.
Qualification and ability to operate power machinery and work with various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.

Nice To Haves

Past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.
Ability to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Responsibilities

Organize work, train, and schedule associates to provide prompt, courteous service.
Respond promptly, tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, and questions.
Use Computer Assisted Ordering to order appropriate quantities of merchandise and supplies and ensure proper accounting of product received and balance on hand.
Perform and direct others in pricing and displaying merchandise; maintain proper signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates and use effective merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and comply with company policies and procedures, especially those that maintain a work environment free of unlawful harassment or discrimination.
Provide input on department budgets, goals, and results, and maximize department and store sales and profits.
Communicate and interact with associates and customers to provide a positive impression.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floor, shelf, and display areas clean and at sanitary standards.
Maintain accurate department temperature logs across all shifts and among all clerks.
Assist with special projects, including periodic inventories, store resets, remodels, and special merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.