DAIRY/LEAD CLERK

The Kroger Co.•Virginia Beach, VA

About The Position

The Dairy Lead Clerk plans, organizes, trains, and directs Grocery Clerks while performing production and customer service functions to maximize store sales and profits. The role models and demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position includes organizing, training, and scheduling associates; managing merchandise ordering and inventory; directing pricing, displays, merchandising, and promotional activities; maintaining department cleanliness, sanitation, equipment, facilities, and temperature logs; and contributing to department budgets, goals, and results. The Dairy Lead Clerk also supervises and coaches direct reports, completes performance reviews, responds to customers and associates, and helps with inventories, store resets, remodels, and special promotions. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective written and verbal communication skills.
Aptitude for managing people and organizing workloads.
Ability to make intelligent decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through to completion.
Ability to work as part of a team in a fast-paced environment.
Ability and qualification to operate power machinery and work with various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Willingness to work weekends and holidays.

Nice To Haves

Past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.
Ability to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Responsibilities

Organize work, train, and schedule associates to provide prompt, courteous service.
Respond promptly, tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, and questions.
Use Computer Assisted Ordering to order appropriate quantities of merchandise and supplies and ensure accurate accounting of received products and on-hand balances.
Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and space allocation.
Use and counsel associates on effective merchandising, customer service, product presentation, and promotional techniques and activities.
Implement company programs and follow company policies and procedures, including maintaining a work environment free of unlawful harassment or discrimination.
Provide input on department budgets, goals, and results, and work to maximize department and store sales and profits.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities properly and safely according to company policies and procedures.
Keep floor, shelf, and display areas clean and up to sanitary standards.
Maintain accurate department temperature logs across all shifts and among all clerks.
Assist with periodic inventories, store resets, remodels, and special merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.