Dairy/Lead Clerk

Kroger•Green Bay, WI

About The Position

The Dairy/Lead Clerk plans, organizes, trains, and directs Grocery Clerks while performing production and customer service functions to maximize store sales and profits. The role models the company's values of respect, honesty, integrity, diversity, inclusion, and safety. It involves coordinating associates and department operations, ensuring effective merchandising and customer service, maintaining product quality and sanitation, and supporting store projects.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Aptitude for managing people and organizing workloads.
Ability to make intelligent decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through to completion.
Ability to work as part of a team in a fast-paced environment.
Ability and qualification to operate power machinery and use various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.
Ability to work with cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Responsibilities

Organize work, train and schedule associates to provide prompt, courteous service.
Respond appropriately and professionally to customer and associate comments, complaints, requests, and questions.
Use Computer Assisted Ordering to manage merchandise and supply orders and ensure accurate accounting of received product and on-hand balances.
Perform and direct pricing and display of merchandise.
Maintain signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates in productive merchandising, customer service, product presentation, and promotional activities.
Implement company programs and follow policies and procedures, including those concerning a workplace free of unlawful harassment or discrimination.
Provide input on department budgets, goals, and results, and maximize department and store sales and profits.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities safely and properly according to company policies and procedures.
Keep floor, shelf, and display areas clean and up to sanitary standards.
Maintain accurate department temperature logs on all shifts and ensure clerks do so as well.
Assist with special projects, including periodic inventories, store resets, remodels, and merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.