DAIRY/LEAD CLERK

The Kroger Co.•Midlothian, VA

About The Position

The Dairy Lead Clerk plans, organizes, trains, and directs grocery clerks while performing production and customer service functions to maximize store sales and profits. The role models the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position organizes, trains, and schedules associates; handles customer and associate questions or concerns; manages ordering and inventory accounting; and oversees pricing, displays, product rotation, freshness, and department presentation. It supports department budgets and goals, implements company programs and policies, maintains safe and sanitary facilities and equipment, and keeps department temperature logs accurate. The Lead Clerk also assists with inventories, resets, remodels, and promotions, and supervises, coaches, and reviews direct reports. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective written and verbal communication skills.
Aptitude for managing people and organizing workloads.
Ability to make intelligent decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through to completion.
Ability to work as part of a team in a fast-paced environment.
Ability and qualification to operate power machinery and work with various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Willingness to work weekends and holidays.

Nice To Haves

Past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.
Ability to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Responsibilities

Organize work, train, and schedule associates to provide prompt, courteous service.
Respond promptly, tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, and questions.
Use Computer Assisted Ordering to manage merchandise and supply orders and ensure accurate accounting of received product and on-hand balances.
Perform and direct others in pricing and displaying merchandise, maintaining signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates and use effective merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and follow company policies and procedures, particularly those addressing unlawful harassment and discrimination.
Provide input on department budgets, goals, and results, and maximize department and store sales and profits.
Communicate and interact with associates and customers to provide a positive impression.
Maintain equipment and facilities safely and properly according to company policies and procedures.
Keep floor, shelf, and display areas clean and sanitary.
Maintain accurate department temperature logs across all shifts and among all clerks.
Assist with special projects, including periodic inventories, store resets, remodels, and special merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.