DAIRY/LEAD CLERK

The Kroger Co.•Scottsdale, AZ

About The Position

The Dairy Lead Clerk plans, organizes, trains, and directs Grocery Clerks while performing production and customer service functions to maximize store sales and profits. The role models the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Demonstrated aptitude for managing people and organizing workloads.
Ability to make intelligent decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through to completion.
Ability to work as part of a team in a fast-paced environment.
Qualified and able to operate power machinery and work with various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to the sale of merchandise.

Nice To Haves

Past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.
Ability to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Responsibilities

Organize work, train associates, and schedule them to provide prompt, courteous service consistently.
Respond appropriately to customer and associate comments, complaints, requests, and questions, maintaining prompt, tactful, calm, courteous, and professional interactions.
Use Computer Assisted Ordering to manage merchandise and supply quantities and ensure proper accounting of received products and on-hand balances.
Perform and direct pricing and merchandise display; maintain proper signage, product rotation, freshness, quantity, quality, and space allocation.
Use and coach associates in effective merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and follow company policies and procedures, particularly those intended to maintain a work environment free of unlawful harassment or discrimination.
Provide input on department budgets, goals, and results, and maximize department and store sales and profits.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Keep floor, shelf, and display areas clean and up to sanitary standards.
Maintain accurate department temperature logs on all shifts and ensure they are completed by all clerks.
Assist with special projects, including periodic inventories, store resets, remodels, and special merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.