Dairy/Lead Clerk

Kroger

About The Position

The Dairy/Lead Clerk plans, organizes, trains, and directs Grocery Clerks while performing production and customer service functions to maximize store sales and profits. The role models the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes organizing and scheduling associates, managing merchandise orders and inventory, overseeing pricing and displays, maintaining product quality and department cleanliness, and supporting department goals and store programs. The clerk also supervises and coaches direct reports, completes performance reviews, maintains equipment and facilities safely, and assists with inventories, store resets, remodels, and promotional projects. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective written and verbal communication skills.
Demonstrated aptitude for managing people and organizing workloads.
Ability to make intelligent decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through to completion.
Ability to work as part of a team in a fast-paced environment.
Ability and qualification to operate power machinery and use various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Willingness to work weekends and holidays.

Nice To Haves

Past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.
Ability to work with cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Responsibilities

Organize work, train and schedule associates to provide prompt, courteous service.
Respond appropriately and professionally to customer and associate comments, complaints, requests, and questions.
Use Computer Assisted Ordering to order appropriate merchandise and supplies and ensure accurate accounting of received product and balance on hand.
Perform and direct others in pricing and displaying merchandise.
Maintain proper signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates in merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and follow policies and procedures, including those intended to maintain a workplace free of unlawful harassment or discrimination.
Provide input on department budgets, goals, and results, and work to maximize department and store sales and profits.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities safely and in accordance with company policies and procedures.
Keep floor, shelf, and display areas clean and up to sanitary standards.
Maintain accurate department temperature logs across all shifts and ensure clerks do so as well.
Assist with periodic inventories, store resets, remodels, and special merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.