DAIRY/LEAD CLERK

The Kroger Co.•Wichita, KS

About The Position

The Dairy/Lead Clerk plans, organizes, trains, and directs Grocery Clerks while performing production and customer service functions to maximize store sales and profits. The role models the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves organizing and scheduling associates, supporting customer service, managing orders and inventory, directing pricing and merchandising, maintaining product freshness and department cleanliness, and ensuring department equipment and facilities are maintained safely. The clerk also contributes to department budgets and goals, supports special projects, and supervises and coaches direct reports, including completing performance reviews and providing feedback. Essential functions must be performed with or without reasonable accommodation.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Aptitude for managing people and organizing workloads.
Ability to make intelligent decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through to completion.
Ability to work as part of a team in a fast-paced environment.
Ability and qualification to operate power machinery and work with various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to selling merchandise.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.
Ability to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Responsibilities

Organize work, train, and schedule associates to provide prompt, courteous service.
Respond promptly, tactfully, calmly, courteously, and professionally to customer and associate comments, complaints, requests, and questions.
Use Computer Assisted Ordering to manage merchandise and supply orders and ensure proper accounting of received product and on-hand balances.
Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and space allocation.
Use and coach associates in effective merchandising, customer service, product presentation, and promotional techniques.
Implement company programs and follow company policies and procedures, including maintaining a work environment free of unlawful harassment or discrimination.
Provide input on department budgets, goals, and results and help maximize department and store sales and profits.
Communicate and interact with associates and customers to provide a positive impression.
Maintain equipment and facilities properly and safely according to company policies and procedures.
Keep floor, shelf, and display areas clean and up to sanitary standards.
Maintain accurate department temperature logs on all shifts and ensure clerks do so as well.
Assist with special projects, including periodic inventories, store resets, remodels, and special merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.