Dairy/Lead Clerk

Kroger•Germantown, WA

About The Position

Plan, organize, train, and direct Grocery Clerks while performing production and customer service functions to maximize store sales and profits. Role-model the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes organizing and scheduling associates; managing merchandise ordering, receiving, pricing, display, rotation, and freshness; maintaining department standards and records; supporting sales and promotional activities; and supervising and coaching direct reports. The clerk also helps maintain clean, sanitary, and safe work areas and equipment, and may assist with inventories, store resets, remodels, and special merchandising promotions. The essential functions must be performed with or without reasonable accommodation.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Aptitude for managing people and organizing workloads.
Ability to make intelligent decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through to completion.
Ability to work as part of a team in a fast-paced environment.
Ability to operate power machinery and use various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
Ability to work with cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Nice To Haves

A past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.

Responsibilities

Organize work, train, and schedule associates to provide prompt, courteous service.
Respond appropriately and professionally to customer and associate comments, complaints, requests, and questions.
Use Computer Assisted Ordering to order appropriate quantities of merchandise and supplies and ensure accurate accounting of received product and inventory on hand.
Perform and direct others in pricing and displaying merchandise.
Maintain proper signage, product rotation, freshness, quantity, quality, and space allocation.
Coach associates in productive merchandising, customer service, product presentation, and promotional activities.
Implement company programs and follow company policies and procedures, including maintaining a workplace free of unlawful harassment or discrimination.
Provide input on department budgets, goals, and results, and work to maximize department and store sales and profits.
Communicate and interact with associates and customers to create a positive impression.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floors, shelves, and display areas clean and up to sanitary standards.
Maintain accurate department temperature logs across all shifts and ensure clerks keep them updated.
Assist with periodic inventories, store resets, remodels, and special merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.