DAIRY/LEAD CLERK

The Kroger Co.•Harwood Heights, IL

About The Position

The Dairy/Lead Clerk plans, organizes, trains, and directs Grocery Clerks while performing production and customer service functions to maximize store sales and profits. The role models the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees department operations, merchandising, product quality and presentation, associate development, customer service, and a clean and safe work environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Willingness to work weekends and holidays.
Effective written and verbal communication skills.
Aptitude for managing people and organizing workloads.
Ability to make intelligent decisions quickly.
Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
Personal initiative and follow-through to completion.
Ability to work as part of a team in a fast-paced environment.
Ability and qualification to operate power machinery and work with various job tools.
Understanding of key components of department operations.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to the sale of merchandise.

Nice To Haves

Past work record reflecting dependability and integrity.
Knowledge of applicable laws and regulations related to employment practices and safety.
Ability to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.

Responsibilities

Organize work, train, and schedule associates to provide prompt, courteous service.
Respond to customer and associate comments, complaints, requests, and questions in a prompt, tactful, calm, courteous, and professional manner.
Use Computer Assisted Ordering to order appropriate quantities of merchandise and supplies and ensure accurate accounting of received product and on-hand balances.
Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and space allocation.
Use and coach associates in effective merchandising, customer service, product presentation, and promotional techniques.
Implement company programs and follow company policies and procedures, particularly those concerning a work environment free of unlawful harassment or discrimination.
Provide input on department budgets, goals, and results, and maximize department and store sales and profits.
Communicate and interact with associates and customers to provide a positive impression.
Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
Keep floor, shelf, and display areas clean and up to sanitary standards.
Maintain accurate department temperature logs across all shifts and among all clerks.
Assist with special projects such as periodic inventories, store resets, remodels, and special merchandising promotions.
Supervise and coach direct reports, complete performance reviews, and provide feedback.